# -- # Kernel/Language/zh_TW.pm - provides Chinese Traditional language translation # Copyright (C) 2009 Bin Du # Copyright (C) 2009 Yiye Huang # Copyright (C) 2009 Qingjiu Jia # -- # $Id: zh_TW.pm,v 1.42 2012/04/17 07:11:53 mg Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (AGPL). If you # did not receive this file, see http://www.gnu.org/licenses/agpl.txt. # -- package Kernel::Language::zh_TW; use strict; use warnings; use vars qw($VERSION); $VERSION = qw($Revision: 1.42 $) [1]; sub Data { my $Self = shift; # $$START$$ # Last translation file sync: 2012-04-17 09:08:51 # possible charsets $Self->{Charset} = ['utf-8', ]; # date formats (%A=WeekDay;%B=LongMonth;%T=Time;%D=Day;%M=Month;%Y=Year;) $Self->{DateFormat} = '%Y.%M.%D %T'; $Self->{DateFormatLong} = ' %A %Y/%M/%D %T'; $Self->{DateFormatShort} = '%Y.%M.%D'; $Self->{DateInputFormat} = '%Y.%M.%D'; $Self->{DateInputFormatLong} = '%Y.%M.%D - %T'; # csv separator $Self->{Separator} = ''; $Self->{Translation} = { # Template: AAABase 'Yes' => '是', 'No' => '否', 'yes' => '是', 'no' => '未設置', 'Off' => '關', 'off' => '關', 'On' => '開', 'on' => '開', 'top' => '頂端', 'end' => '底部', 'Done' => '確認', 'Cancel' => '取消', 'Reset' => '重置', 'last' => '最后', 'before' => '早於', 'Today' => '今天', 'Tomorrow' => '明天', 'Next week' => '', 'day' => '天', 'days' => '天', 'day(s)' => '天', 'd' => '', 'hour' => '小時', 'hours' => '小時', 'hour(s)' => '小時', 'Hours' => '', 'h' => '', 'minute' => '分鐘', 'minutes' => '分鐘', 'minute(s)' => '分鐘', 'Minutes' => '', 'm' => '', 'month' => '月', 'months' => '月', 'month(s)' => '月', 'week' => '星期', 'week(s)' => '星期', 'year' => '年', 'years' => '年', 'year(s)' => '年', 'second(s)' => '秒', 'seconds' => '秒', 'second' => '秒', 's' => '', 'wrote' => '寫道', 'Message' => '消息', 'Error' => '錯誤', 'Bug Report' => 'Bug 報告', 'Attention' => '注意', 'Warning' => '警告', 'Module' => '模塊', 'Modulefile' => '模塊文件', 'Subfunction' => '子功能', 'Line' => '行', 'Setting' => '設置', 'Settings' => '設置', 'Example' => '示例', 'Examples' => '示例', 'valid' => '有效', 'Valid' => '有效', 'invalid' => '無效', 'Invalid' => '', '* invalid' => '* 無效', 'invalid-temporarily' => '暫時無效', ' 2 minutes' => ' 2 分鐘', ' 5 minutes' => ' 5 分鐘', ' 7 minutes' => ' 7 分鐘', '10 minutes' => '10 分鐘', '15 minutes' => '15 分鐘', 'Mr.' => '先生', 'Mrs.' => '夫人', 'Next' => '下一個', 'Back' => '后退', 'Next...' => '下一個...', '...Back' => '...后退', '-none-' => '-無-', 'none' => '無', 'none!' => '無!', 'none - answered' => '無 - 已答復的', 'please do not edit!' => '不要編輯!', 'Need Action' => '', 'AddLink' => '增加鏈接', 'Link' => '鏈接', 'Unlink' => '未鏈接', 'Linked' => '已鏈接', 'Link (Normal)' => '鏈接 (正常)', 'Link (Parent)' => '鏈接 (父)', 'Link (Child)' => '鏈接 (子)', 'Normal' => '正常', 'Parent' => '父', 'Child' => '子', 'Hit' => '點擊', 'Hits' => '點擊數', 'Text' => '正文', 'Standard' => '', 'Lite' => '簡潔', 'User' => '用戶', 'Username' => '用戶名稱', 'Language' => '語言', 'Languages' => '語言', 'Password' => '密碼', 'Preferences' => '設置', 'Salutation' => '稱謂', 'Salutations' => '稱謂', 'Signature' => '簽名', 'Signatures' => '簽名', 'Customer' => '客戶', 'CustomerID' => '客戶編號', 'CustomerIDs' => '客戶編號', 'customer' => '客戶', 'agent' => '技術支持人員', 'system' => '系統', 'Customer Info' => '客戶信息', 'Customer Information' => '', 'Customer Company' => '客戶單位', 'Customer Companies' => '', 'Company' => '單位', 'go!' => '開始!', 'go' => '開始', 'All' => '全部', 'all' => '全部', 'Sorry' => '對不起', 'update!' => '更新!', 'update' => '更新', 'Update' => '更新', 'Updated!' => '', 'submit!' => '提交!', 'submit' => '提交', 'Submit' => '提交', 'change!' => '修改!', 'Change' => '修改', 'change' => '修改', 'click here' => '點擊這裡', 'Comment' => '注釋', 'Invalid Option!' => '無效選項!', 'Invalid time!' => '無效時間!', 'Invalid date!' => '無效日期!', 'Name' => '名稱', 'Group' => '組名', 'Description' => '描述', 'description' => '描述', 'Theme' => '主題', 'Created' => '創建', 'Created by' => '創建由', 'Changed' => '已修改', 'Changed by' => '修改由', 'Search' => '搜索', 'and' => '和', 'between' => '在', 'Fulltext Search' => '全文搜索', 'Data' => '日期', 'Options' => '選項', 'Title' => '標題', 'Item' => '條目', 'Delete' => '刪除', 'Edit' => '編輯', 'View' => '查看', 'Number' => '編號', 'System' => '系統', 'Contact' => '聯系人', 'Contacts' => '聯系人', 'Export' => '導出', 'Up' => '上', 'Down' => '下', 'Add' => '增加', 'Added!' => '', 'Category' => '目錄', 'Viewer' => '查看器', 'Expand' => '擴展', 'Small' => '', 'Medium' => '', 'Large' => '', 'Date picker' => '', 'New message' => '新消息', 'New message!' => '新消息!', 'Please answer this ticket(s) to get back to the normal queue view!' => '請先回復該 Ticket，然后回到正常隊列視圖!', 'You have %s new message(s)!' => '您有 %s 條新消息!', 'You have %s reminder ticket(s)!' => '您有 %s 個提醒!', 'The recommended charset for your language is %s!' => '建議您所用語言的字符集 %s!', 'Change your password.' => '', 'Please activate %s first!' => '', 'No suggestions' => '無建議', 'Word' => '字', 'Ignore' => '忽略', 'replace with' => '替換', 'There is no account with that login name.' => '該用戶名沒有帳戶信息.', 'Login failed! Your user name or password was entered incorrectly.' => '', 'There is no acount with that user name.' => '', 'Please contact your administrator' => '', 'Logout' => '注銷', 'Logout successful. Thank you for using OTRS!' => '成功注銷，謝謝使用!', 'Invalid SessionID!' => '無效的會話標識符!', 'Feature not active!' => '該特性尚未激活!', 'Agent updated!' => '', 'Create Database' => '創建數據庫', 'System Settings' => '數據庫設置 ', 'Mail Configuration' => '', 'Finished' => '完成', 'Install OTRS' => '', 'Intro' => '', 'License' => '許可証', 'Database' => '數據庫', 'Configure Mail' => '', 'Database deleted.' => '', 'Database setup succesful!' => '', 'Login is needed!' => '需要先登錄!', 'Password is needed!' => '需要密碼!', 'Take this Customer' => '取得這個客戶', 'Take this User' => '取得這個用戶', 'possible' => '可能', 'reject' => '拒絕', 'reverse' => '后退', 'Facility' => '類別', 'Time Zone' => '', 'Pending till' => '等待至', 'Don\'t use the Superuser account to work with OTRS! Create new Agents and work with these accounts instead.' => '', 'Dispatching by email To: field.' => '分派郵件到: 域.', 'Dispatching by selected Queue.' => '分派郵件到所選隊列.', 'No entry found!' => '無內容!', 'Session has timed out. Please log in again.' => '會話超時，請重新登錄.', 'No Permission!' => '無權限!', '(Click here to add)' => '(點擊此處增加)', 'Preview' => '預覽', 'Package not correctly deployed! Please reinstall the package.' => '', '%s is not writable!' => '', 'Cannot create %s!' => '', 'Check to activate this date' => '', 'You have Out of Office enabled, would you like to disable it?' => '', 'Customer %s added' => '', 'Role added!' => '', 'Role updated!' => '', 'Attachment added!' => '', 'Attachment updated!' => '', 'Response added!' => '', 'Response updated!' => '', 'Group updated!' => '', 'Queue added!' => '', 'Queue updated!' => '', 'State added!' => '', 'State updated!' => '', 'Type added!' => '', 'Type updated!' => '', 'Customer updated!' => '', 'Customer company added!' => '', 'Customer company updated!' => '', 'Mail account added!' => '', 'Mail account updated!' => '', 'System e-mail address added!' => '', 'System e-mail address updated!' => '', 'Contract' => '合同', 'Online Customer: %s' => '在線客戶: %s', 'Online Agent: %s' => '在線技術支持人員：%s', 'Calendar' => '日歷', 'File' => '文件', 'Filename' => '文件名', 'Type' => '類型', 'Size' => '大小', 'Upload' => '上載', 'Directory' => '目錄', 'Signed' => '已簽名', 'Sign' => '簽署', 'Crypted' => '已加密', 'Crypt' => '加密', 'PGP' => '', 'PGP Key' => '', 'PGP Keys' => '', 'S/MIME' => '', 'S/MIME Certificate' => '', 'S/MIME Certificates' => '', 'Office' => '辦公室', 'Phone' => '電話', 'Fax' => '傳真', 'Mobile' => '手機', 'Zip' => '郵編', 'City' => '城市', 'Street' => '街道', 'Country' => '國家', 'Location' => '區', 'installed' => '已安裝', 'uninstalled' => '未安裝', 'Security Note: You should activate %s because application is already running!' => '安全提示: 您不能激活的 %s, 因為此應用已經在運行!', 'Unable to parse repository index document.' => '', 'No packages for your framework version found in this repository, it only contains packages for other framework versions.' => '', 'No packages, or no new packages, found in selected repository.' => '', 'Edit the system configuration settings.' => '', 'printed at' => '打印日期', 'Loading...' => '', 'Dear Mr. %s,' => '尊敬的 %s 先生:', 'Dear Mrs. %s,' => '尊敬的 %s 女士:', 'Dear %s,' => '尊敬的 %s:', 'Hello %s,' => '您好, %s:', 'This email address already exists. Please log in or reset your password.' => '', 'New account created. Sent login information to %s. Please check your email.' => '', 'Please press Back and try again.' => '請返回再試一次.', 'Sent password reset instructions. Please check your email.' => '', 'Sent new password to %s. Please check your email.' => '', 'Upcoming Events' => '即將到來的事件', 'Event' => '事件', 'Events' => '事件', 'Invalid Token!' => '非法的標記', 'more' => '更多', 'For more info see:' => '更多信息請看', 'Package verification failed!' => '軟件包驗証失敗', 'Collapse' => '收', 'Shown' => '', 'News' => '新聞', 'Product News' => '產品新聞', 'OTRS News' => '', '7 Day Stats' => '', 'Bold' => '黑體', 'Italic' => '斜體', 'Underline' => '底線', 'Font Color' => '字型顏色', 'Background Color' => '背景色', 'Remove Formatting' => '刪除格式', 'Show/Hide Hidden Elements' => '顯示/隱藏 隱藏要素', 'Align Left' => '左對齊', 'Align Center' => '居中對齊', 'Align Right' => '右對齊', 'Justify' => '對齊', 'Header' => '信息頭', 'Indent' => '縮', 'Outdent' => '外突', 'Create an Unordered List' => '創建一個無序列表', 'Create an Ordered List' => '創建一個有序列表', 'HTML Link' => 'HTML鏈接', 'Insert Image' => '插入圖像', 'CTRL' => '按CTRL', 'SHIFT' => '按SHIFT', 'Undo' => '復原', 'Redo' => '重做', 'Scheduler process is registered but might not be running.' => '', 'Scheduler is not running.' => '', # Template: AAACalendar 'New Year\'s Day' => '', 'International Workers\' Day' => '', 'Christmas Eve' => '', 'First Christmas Day' => '', 'Second Christmas Day' => '', 'New Year\'s Eve' => '', # Template: AAAGenericInterface 'OTRS as requester' => '', 'OTRS as provider' => '', 'Webservice "%s" created!' => '', 'Webservice "%s" updated!' => '', # Template: AAAMonth 'Jan' => '一月', 'Feb' => '二月', 'Mar' => '三月', 'Apr' => '四月', 'May' => '五月', 'Jun' => '六月', 'Jul' => '七月', 'Aug' => '八月', 'Sep' => '九月', 'Oct' => '十月', 'Nov' => '十一月', 'Dec' => '十二月', 'January' => '一月', 'February' => '二月', 'March' => '三月', 'April' => '四月', 'May_long' => '', 'June' => '六月', 'July' => '七月', 'August' => '八月', 'September' => '九月', 'October' => '十月', 'November' => '十一月', 'December' => '十二月', # Template: AAAPreferences 'Preferences updated successfully!' => '設置更新成功!', 'User Profile' => '', 'Email Settings' => '', 'Other Settings' => '', 'Change Password' => '修改密碼', 'Current password' => '', 'New password' => '新密碼', 'Verify password' => '', 'Spelling Dictionary' => '拼寫檢查字典', 'Default spelling dictionary' => '', 'Max. shown Tickets a page in Overview.' => '每一頁顯示的最大 Tickets 數目.', 'The current password is not correct. Please try again!' => '', 'Can\'t update password, your new passwords do not match. Please try again!' => '', 'Can\'t update password, it contains invalid characters!' => '', 'Can\'t update password, it must be at least %s characters long!' => '', 'Can\'t update password, it must contain at least 2 lowercase and 2 uppercase characters!' => '', 'Can\'t update password, it must contain at least 1 digit!' => '', 'Can\'t update password, it must contain at least 2 characters!' => '', 'Can\'t update password, this password has already been used. Please choose a new one!' => '', 'Select the separator character used in CSV files (stats and searches). If you don\'t select a separator here, the default separator for your language will be used.' => '', 'CSV Separator' => '', # Template: AAAStats 'Stat' => '統計', 'Sum' => '', 'Please fill out the required fields!' => '請填寫必填字段', 'Please select a file!' => '請選擇一個文件!', 'Please select an object!' => '請選擇一個對象!', 'Please select a graph size!' => '請選擇圖片尺寸!', 'Please select one element for the X-axis!' => '請選擇一個元素的X-軸', 'Please select only one element or turn off the button \'Fixed\' where the select field is marked!' => '請隻選擇一個元素或關閉被選域的\'Fixed\'按鈕', 'If you use a checkbox you have to select some attributes of the select field!' => '如果你使用復選框你必須選擇被選域的一些屬性!', 'Please insert a value in the selected input field or turn off the \'Fixed\' checkbox!' => '在選定的輸入欄請插入一個值，或關閉\'Fixed\'復選框！', 'The selected end time is before the start time!' => '選定的結束時間早於開始時間！', 'You have to select one or more attributes from the select field!' => '從被選域中你必須選擇一個或多個屬性！', 'The selected Date isn\'t valid!' => '所選日期不有效', 'Please select only one or two elements via the checkbox!' => '通過復選框，請隻選擇一個或兩個要素！', 'If you use a time scale element you can only select one element!' => '如果您使用的是時間尺度要素你隻能選擇其中一個組成部分', 'You have an error in your time selection!' => '你有一個錯誤的時間選擇！', 'Your reporting time interval is too small, please use a larger time scale!' => '您的報告時間間隔太小，請使用更大的間隔', 'The selected start time is before the allowed start time!' => '選定的開始時間早於允許的開始時間', 'The selected end time is after the allowed end time!' => '選定的結束時間晚於允許的結束時間', 'The selected time period is larger than the allowed time period!' => '在選定時間段大於允許的時間段', 'Common Specification' => '共同規范', 'X-axis' => 'X軸', 'Value Series' => '價值系列', 'Restrictions' => '限制', 'graph-lines' => '線圖', 'graph-bars' => '柱狀圖', 'graph-hbars' => 'H柱狀圖', 'graph-points' => '圖點', 'graph-lines-points' => '圖線點', 'graph-area' => '圖區', 'graph-pie' => '餅圖', 'extended' => '擴展', 'Agent/Owner' => '所有者', 'Created by Agent/Owner' => '技術支持人員創建的', 'Created Priority' => '創建的優先級', 'Created State' => '創建的狀態', 'Create Time' => '創建時間', 'CustomerUserLogin' => '客戶登陸', 'Close Time' => '關閉時間', 'TicketAccumulation' => 'Ticket積累', 'Attributes to be printed' => '要打印的屬性', 'Sort sequence' => '排序序列', 'Order by' => '按順序排', 'Limit' => '極限', 'Ticketlist' => 'Ticket清單', 'ascending' => '升序', 'descending' => '降序', 'First Lock' => '首先鎖定', 'Evaluation by' => '評價的人', 'Total Time' => '總時間', 'Ticket Average' => 'Ticket處理平均時間', 'Ticket Min Time' => 'Ticket處理最小時間', 'Ticket Max Time' => 'Ticket處理最大時間', 'Number of Tickets' => 'Ticket數目', 'Article Average' => 'Article處理平均時間', 'Article Min Time' => 'Article處理最小時間', 'Article Max Time' => 'Article處理最大時間', 'Number of Articles' => 'Article數量', 'Accounted time by Agent' => '技術支持人員處理Ticket所用的時間', 'Ticket/Article Accounted Time' => 'Ticket/Article所佔用的時間', 'TicketAccountedTime' => 'Ticket所佔用的時間', 'Ticket Create Time' => 'Ticket創建時間', 'Ticket Close Time' => 'Ticket關閉時間', # Template: AAATicket 'Status View' => '', 'Bulk' => '', 'Lock' => '鎖定', 'Unlock' => '解鎖', 'History' => '歷史', 'Zoom' => '郵件展開', 'Age' => '總時間', 'Bounce' => '回退', 'Forward' => '轉發', 'From' => '發件人', 'To' => '收件人', 'Cc' => '抄送', 'Bcc' => '暗送', 'Subject' => '標題', 'Move' => '移動', 'Queue' => '隊列', 'Queues' => '隊列', 'Priority' => '優先級', 'Priorities' => '', 'Priority Update' => '更新優先級', 'Priority added!' => '', 'Priority updated!' => '', 'Signature added!' => '', 'Signature updated!' => '', 'SLA' => '服務級別協議(SLA)', 'Service Level Agreement' => '', 'Service Level Agreements' => '', 'Service' => '服務', 'Services' => '', 'State' => '狀態', 'States' => '', 'Status' => '狀態', 'Statuses' => '', 'Ticket Type' => '', 'Ticket Types' => '', 'Compose' => '撰寫', 'Pending' => '等待', 'Owner' => '所有者', 'Owner Update' => '更新所有者', 'Responsible' => '負責人', 'Responsible Update' => '更新負責人', 'Sender' => '發件人', 'Article' => '信件', 'Ticket' => 'Ticket', 'Createtime' => '創建時間', 'plain' => '純文本', 'Email' => '郵件地址', 'email' => 'E-Mail', 'Close' => '關閉', 'Action' => '動作', 'Attachment' => '附件', 'Attachments' => '附件', 'This message was written in a character set other than your own.' => '這封郵件所用字符集與本系統字符集不符', 'If it is not displayed correctly,' => '如果顯示不正確,', 'This is a' => '這是一個', 'to open it in a new window.' => '在新窗口中打開', 'This is a HTML email. Click here to show it.' => '這是一封HTML格式郵件，點擊這裡顯示.', 'Free Fields' => '額外信息', 'Merge' => '合並', 'merged' => '已合並', 'closed successful' => '成功關閉', 'closed unsuccessful' => '關閉失敗', 'Locked Tickets Total' => '', 'Locked Tickets Reminder Reached' => '', 'Locked Tickets New' => '', 'Responsible Tickets Total' => '', 'Responsible Tickets New' => '', 'Responsible Tickets Reminder Reached' => '', 'Watched Tickets Total' => '', 'Watched Tickets New' => '', 'Watched Tickets Reminder Reached' => '', 'All tickets' => '所有Ticket', 'Available tickets' => '', 'Escalation' => '調整', 'last-search' => '', 'QueueView' => '隊列視圖', 'Ticket Escalation View' => '調整查看 Ticket', 'Message from' => '', 'End message' => '', 'Forwarded message from' => '', 'End forwarded message' => '', 'new' => '新建', 'open' => '打開', 'Open' => '打開', 'Open tickets' => '', 'closed' => '關閉', 'Closed' => '關閉', 'Closed tickets' => '', 'removed' => '刪除', 'pending reminder' => '等待提醒', 'pending auto' => '自動等待', 'pending auto close+' => '等待自動關閉+', 'pending auto close-' => '等待自動關閉-', 'email-external' => '外部 E-Mail ', 'email-internal' => '內部 E-Mail ', 'note-external' => '外部注解', 'note-internal' => '內部注解', 'note-report' => '注解報告', 'phone' => '電話', 'sms' => '短信', 'webrequest' => 'Web請求', 'lock' => '鎖定', 'unlock' => '未鎖定', 'very low' => '非常低', 'low' => '低', 'normal' => '正常', 'high' => '高', 'very high' => '非常高', '1 very low' => '1 非常低', '2 low' => '2 低', '3 normal' => '3 正常', '4 high' => '4 高', '5 very high' => '5 非常高', 'auto follow up' => '', 'auto reject' => '', 'auto remove' => '', 'auto reply' => '', 'auto reply/new ticket' => '', 'Ticket "%s" created!' => 'Ticket "%s" 已創建!', 'Ticket Number' => 'Ticket 編號', 'Ticket Object' => 'Ticket 對象', 'No such Ticket Number "%s"! Can\'t link it!' => 'Ticket "%s" 不存在，不能創建到其的鏈接!', 'You don\'t have write access to this ticket.' => '', 'Sorry, you need to be the ticket owner to perform this action.' => '', 'Ticket selected.' => '', 'Ticket is locked by another agent.' => '', 'Ticket locked.' => '', 'Don\'t show closed Tickets' => '不顯示已關閉的 Tickets', 'Show closed Tickets' => '顯示已關閉的 Tickets', 'New Article' => '新文章', 'Unread article(s) available' => '', 'Remove from list of watched tickets' => '', 'Add to list of watched tickets' => '', 'Email-Ticket' => '郵件 Ticket', 'Create new Email Ticket' => '創建新的郵件 Ticket', 'Phone-Ticket' => '電話 Ticket', 'Search Tickets' => '搜索 Tickets', 'Edit Customer Users' => '編輯客戶帳戶', 'Edit Customer Company' => '編輯客戶單位', 'Bulk Action' => '批量處理', 'Bulk Actions on Tickets' => '批量處理 Tickets', 'Send Email and create a new Ticket' => '發送 Email 並創建一個新的 Ticket', 'Create new Email Ticket and send this out (Outbound)' => '創建新的 Ticket並發送出去', 'Create new Phone Ticket (Inbound)' => '創建新的電話Ticket（進來的Ticket）', 'Address %s replaced with registered customer address.' => '', 'Customer automatically added in Cc.' => '', 'Overview of all open Tickets' => '所有開放 Tickets 概況', 'Locked Tickets' => '已鎖定 Ticket', 'My Locked Tickets' => '', 'My Watched Tickets' => '', 'My Responsible Tickets' => '', 'Watched Tickets' => '訂閱 Tickets', 'Watched' => '訂�', 'Watch' => '', 'Unwatch' => '', 'Lock it to work on it' => '', 'Unlock to give it back to the queue' => '', 'Show the ticket history' => '', 'Print this ticket' => '', 'Print this article' => '', 'Split this article' => '', 'Forward article via mail' => '', 'Change the ticket priority' => '', 'Change the ticket free fields!' => '修改 Ticket 額外信息', 'Link this ticket to other objects' => '', 'Change the owner for this ticket' => '', 'Change the customer for this ticket' => '', 'Add a note to this ticket' => '', 'Merge into a different ticket' => '', 'Set this ticket to pending' => '', 'Close this ticket' => '', 'Look into a ticket!' => '查看 Ticket 內容', 'Delete this ticket' => '', 'Mark as Spam!' => '標記為垃圾!', 'My Queues' => '我的隊列', 'Shown Tickets' => '顯示 Tickets', 'Your email with ticket number "" is merged to "".' => '您的郵件 "" 被合並到 "" !', 'Ticket %s: first response time is over (%s)!' => 'Ticket %s: 第一響應時間已耗時(%s)!', 'Ticket %s: first response time will be over in %s!' => 'Ticket %s: 第一響應時間將耗時(%s)!', 'Ticket %s: update time is over (%s)!' => 'Ticket %s: 更新時間已耗時(%s)!', 'Ticket %s: update time will be over in %s!' => 'Ticket %s: 更新時間將耗時(%s)!', 'Ticket %s: solution time is over (%s)!' => 'Ticket %s: 處理解決已耗時(%s)!', 'Ticket %s: solution time will be over in %s!' => '處理解決將耗時(%s)!', 'There are more escalated tickets!' => '有更多升級的tickets', 'Plain Format' => '', 'Reply All' => '', 'Direction' => '', 'Agent (All with write permissions)' => '', 'Agent (Owner)' => '', 'Agent (Responsible)' => '', 'New ticket notification' => '新 Ticket 通知', 'Send me a notification if there is a new ticket in "My Queues".' => '如果我的隊列中有新的 Ticket，請通知我.', 'Send new ticket notifications' => '', 'Ticket follow up notification' => '', 'Ticket lock timeout notification' => 'Ticket 鎖定超時通知 ', 'Send me a notification if a ticket is unlocked by the system.' => '如果 Ticket 被系統解鎖，請通知我.', 'Send ticket lock timeout notifications' => '', 'Ticket move notification' => '', 'Send me a notification if a ticket is moved into one of "My Queues".' => '如果有 Ticket 被轉入我的隊列，請通知我.', 'Send ticket move notifications' => '', 'Your queue selection of your favourite queues. You also get notified about those queues via email if enabled.' => '', 'Custom Queue' => '客戶隊列', 'QueueView refresh time' => '隊列視圖刷新時間', 'If enabled, the QueueView will automatically refresh after the specified time.' => '', 'Refresh QueueView after' => '', 'Screen after new ticket' => '創建新 Ticket 后的視圖', 'Show this screen after I created a new ticket' => '', 'Closed Tickets' => '關閉 Tickets', 'Show closed tickets.' => '顯示已關閉 Tickets.', 'Max. shown Tickets a page in QueueView.' => '隊列視圖每頁顯示 Ticket 數.', 'Ticket Overview "Small" Limit' => '', 'Ticket limit per page for Ticket Overview "Small"' => '', 'Ticket Overview "Medium" Limit' => '', 'Ticket limit per page for Ticket Overview "Medium"' => '', 'Ticket Overview "Preview" Limit' => '', 'Ticket limit per page for Ticket Overview "Preview"' => '', 'Ticket watch notification' => '', 'Send me the same notifications for my watched tickets that the ticket owners will get.' => '', 'Send ticket watch notifications' => '', 'Out Of Office Time' => '', 'New Ticket' => '新的 Ticket', 'Create new Ticket' => '創建新的 Ticket', 'Customer called' => '客戶致電', 'phone call' => '電話呼叫', 'Phone Call Outbound' => '', 'Phone Call Inbound' => '', 'Reminder Reached' => '提醒已達', 'Reminder Tickets' => '提醒的 Ticket', 'Escalated Tickets' => '升級的Ticket', 'New Tickets' => '新的Ticket', 'Open Tickets / Need to be answered' => '打開的Tickets/需要回答', 'All open tickets, these tickets have already been worked on, but need a response' => '', 'All new tickets, these tickets have not been worked on yet' => '', 'All escalated tickets' => '', 'All tickets with a reminder set where the reminder date has been reached' => '', 'Archived tickets' => '', 'Unarchived tickets' => '', 'History::Move' => 'Ticket 移到隊列 "%s" (%s) 從隊列 "%s" (%s).', 'History::TypeUpdate' => 'Updated Type to %s (ID=%s).', 'History::ServiceUpdate' => 'Updated Service to %s (ID=%s).', 'History::SLAUpdate' => '更新服務級別協議 to %s (ID=%s).', 'History::NewTicket' => 'New ticket [%s] created (Q=%s;P=%s;S=%s).', 'History::FollowUp' => 'FollowUp for [%s]. %s', 'History::SendAutoReject' => '自動拒絕發送給 "%s".', 'History::SendAutoReply' => '自動回復發送給 "%s".', 'History::SendAutoFollowUp' => '自動跟蹤發送給 "%s".', 'History::Forward' => '轉發給 "%s".', 'History::Bounce' => '回退到 "%s".', 'History::SendAnswer' => '信件發送給 "%s".', 'History::SendAgentNotification' => '"%s"-Benachrichtigung versand an "%s".', 'History::SendCustomerNotification' => '通知發送給 "%s".', 'History::EmailAgent' => '發郵件給客戶.', 'History::EmailCustomer' => 'Add mail. %s', 'History::PhoneCallAgent' => 'Called customer', 'History::PhoneCallCustomer' => '客戶已打過電話', 'History::AddNote' => '加注釋 (%s)', 'History::Lock' => 'Ticket 鎖定.', 'History::Unlock' => 'Ticket 解鎖.', 'History::TimeAccounting' => '%s time unit(d) counted. Totaly %s time unit(s) counted.', 'History::Remove' => '%s', 'History::CustomerUpdate' => 'Refreshed: %s', 'History::PriorityUpdate' => '優先級被更新，從 "%s" (%s) 到 "%s" (%s).', 'History::OwnerUpdate' => 'New owner is "%s" (ID=%s).', 'History::LoopProtection' => 'Loop protection! sent no auto answer to "%s".', 'History::Misc' => '%s', 'History::SetPendingTime' => 'Refreshed: %s', 'History::StateUpdate' => 'Before "%s" 新: "%s"', 'History::TicketDynamicFieldUpdate' => 'Refreshed: %s=%s;%s=%s;', 'History::WebRequestCustomer' => '客戶進行網上請求.', 'History::TicketLinkAdd' => 'Link to "%s" established.', 'History::TicketLinkDelete' => 'Link to "%s" removed.', 'History::Subscribe' => 'Added subscription for user "%s".', 'History::Unsubscribe' => 'Removed subscription for user "%s".', 'History::SystemRequest' => '', 'History::ResponsibleUpdate' => '', 'History::ArchiveFlagUpdate' => '', # Template: AAAWeekDay 'Sun' => '星期日', 'Mon' => '星期一', 'Tue' => '星期二', 'Wed' => '星期三', 'Thu' => '星期四', 'Fri' => '星期五', 'Sat' => '星期六', # Template: AdminAttachment 'Attachment Management' => '附件管理', 'Actions' => '', 'Go to overview' => '', 'Add attachment' => '', 'List' => '列表', 'Validity' => '', 'No data found.' => '', 'Download file' => '', 'Delete this attachment' => '', 'Add Attachment' => '', 'Edit Attachment' => '', 'This field is required.' => '', 'or' => '或者', # Template: AdminAutoResponse 'Auto Response Management' => '自動回復管理', 'Add auto response' => '', 'Add Auto Response' => '', 'Edit Auto Response' => '', 'Response' => '回復', 'Auto response from' => '', 'Reference' => '', 'You can use the following tags' => '', 'To get the first 20 character of the subject.' => '顯示標題的前20個字節', 'To get the first 5 lines of the email.' => '顯示電郵的前五行', 'To get the realname of the sender (if given).' => '顯示發件人的真實名字', 'To get the article attribute' => '', ' e. g.' => '', 'Options of the current customer user data' => '', 'Ticket owner options' => '', 'Ticket responsible options' => '', 'Options of the current user who requested this action' => '', 'Options of the ticket data' => '', 'Config options' => '', 'Example response' => '', # Template: AdminCustomerCompany 'Customer Company Management' => '管理客人單位', 'Wildcards like \'*\' are allowed.' => '', 'Add customer company' => '', 'Please enter a search term to look for customer companies.' => '', 'Add Customer Company' => '增加客人單位', # Template: AdminCustomerUser 'Customer Management' => '', 'Add customer' => '', 'Select' => '選擇', 'Hint' => '', 'Customer will be needed to have a customer history and to login via customer panel.' => '', 'Please enter a search term to look for customers.' => '', 'Last Login' => '', 'Add Customer' => '', 'Edit Customer' => '', 'This field is required and needs to be a valid email address.' => '', 'This email address is not allowed due to the system configuration.' => '', 'This email address failed MX check.' => '', 'DNS problem, please check your configuration and the error log.' => '', 'The syntax of this email address is incorrect.' => '', # Template: AdminCustomerUserGroup 'Manage Customer-Group Relations' => '', 'Notice' => '', 'This feature is disabled!' => '該功能已關閉', 'Just use this feature if you want to define group permissions for customers.' => '', 'Enable it here!' => '打開該功能', 'Search for customers.' => '', 'Edit Customer Default Groups' => '', 'These groups are automatically assigned to all customers.' => '', 'You can manage these groups via the configuration setting "CustomerGroupAlwaysGroups".' => '', 'Filter for Groups' => '', 'Select the customer:group permissions.' => '', 'If nothing is selected, then there are no permissions in this group (tickets will not be available for the customer).' => '', 'Search Result:' => '', 'Customers' => '', 'Groups' => '組', 'No matches found.' => '', 'Change Group Relations for Customer' => '', 'Change Customer Relations for Group' => '', 'Toggle %s Permission for all' => '', 'Toggle %s permission for %s' => '', 'Customer Default Groups:' => '', 'No changes can be made to these groups.' => '', 'ro' => '隻讀', 'Read only access to the ticket in this group/queue.' => '隊列中的 Ticket 隻讀.', 'rw' => '讀寫', 'Full read and write access to the tickets in this group/queue.' => '隊列中的 Ticket 讀/寫.', # Template: AdminCustomerUserService 'Manage Customer-Services Relations' => '', 'Edit default services' => '', 'Filter for Services' => '', 'Allocate Services to Customer' => '', 'Allocate Customers to Service' => '', 'Toggle active state for all' => '', 'Active' => '激活', 'Toggle active state for %s' => '', # Template: AdminDynamicField 'Dynamic Fields Management' => '', 'Add new field for object' => '', 'To add a new field, select the field type form one of the object\'s list, the object defines the boundary of the field and it can\'t be changed after the field creation.' => '', 'Dynamic Fields List' => '', 'Dynamic fields per page' => '', 'Label' => '', 'Order' => '次序', 'Object' => '對象', 'Delete this field' => '', 'Do you really want to delete this dynamic field? ALL associated data will be LOST!' => '', 'Delete field' => '', # Template: AdminDynamicFieldCheckbox 'Dynamic Fields' => '', 'Field' => '', 'Go back to overview' => '', 'General' => '', 'This field is required, and the value should be alphabetic and numeric characters only.' => '', 'Must be unique and only accept alphabetic and numeric characters.' => '', 'Changing this value will require manual changes in the system.' => '', 'This is the name to be shown on the screens where the field is active.' => '', 'Field order' => '', 'This field is required and must be numeric.' => '', 'This is the order in which this field will be shown on the screens where is active.' => '', 'Field type' => '', 'Object type' => '', 'Field Settings' => '', 'Default value' => '', 'This is the default value for this field.' => '', 'Save' => '保存', # Template: AdminDynamicFieldDateTime 'Default date difference' => '', 'This field must be numeric.' => '', 'The difference from NOW (in seconds) to calculate the field default value (e.g. 3600 or -60).' => '', 'Define years period' => '', 'Activate this feature to define a fixed range of years (in the future and in the past) to be displayed on the year part of the field.' => '', 'Years in the past' => '', 'Years in the past to display (default: 5 years).' => '', 'Years in the future' => '', 'Years in the future to display (default: 5 years).' => '', 'Show link' => '', 'Here you can specify an optional HTTP link for the field value in Overviews and Zoom screens.' => '', # Template: AdminDynamicFieldDropdown 'Possible values' => '', 'Key' => '密匙', 'Value' => '值', 'Remove value' => '', 'Add value' => '', 'Add Value' => '', 'Add empty value' => '', 'Activate this option to create an empty selectable value.' => '', 'Translatable values' => '', 'If you activate this option the values will be translated to the user defined language.' => '', 'Note' => '注解', 'You need to add the translations manually into the language translation files.' => '', # Template: AdminDynamicFieldMultiselect # Template: AdminDynamicFieldText 'Number of rows' => '', 'Specify the height (in lines) for this field in the edit mode.' => '', 'Number of cols' => '', 'Specify the width (in characters) for this field in the edit mode.' => '', # Template: AdminEmail 'Admin Notification' => '管理員通知', 'With this module, administrators can send messages to agents, group or role members.' => '', 'Create Administrative Message' => '', 'Your message was sent to' => '', 'Send message to users' => '', 'Send message to group members' => '', 'Group members need to have permission' => '', 'Send message to role members' => '', 'Also send to customers in groups' => '', 'Body' => '內容', 'Send' => '發送', # Template: AdminGenericAgent 'Generic Agent' => '', 'Add job' => '', 'Last run' => '最后運行', 'Run Now!' => '現在運行!', 'Delete this task' => '', 'Run this task' => '', 'Job Settings' => '', 'Job name' => '', 'Currently this generic agent job will not run automatically.' => '目前這一通用Agent作業將不會自動運行', 'To enable automatic execution select at least one value from minutes, hours and days!' => '啟用自動執行至少選擇一個值分鐘，時間和日期', 'Schedule minutes' => '', 'Schedule hours' => '', 'Schedule days' => '', 'Toggle this widget' => '', 'Ticket Filter' => '', '(e. g. 10*5155 or 105658*)' => ' 例如: 10*5144 或者 105658*', '(e. g. 234321)' => '例如: 234321', 'Customer login' => '', '(e. g. U5150)' => '例如: U5150', 'Fulltext-search in article (e. g. "Mar*in" or "Baue*").' => '', 'Agent' => '技術支持人員', 'Ticket lock' => '', 'Create times' => '', 'No create time settings.' => '沒有創建時間設置', 'Ticket created' => '創建時間', 'Ticket created between' => ' 創建時間在', 'Change times' => '', 'No change time settings.' => '不改變時間設置', 'Ticket changed' => '', 'Ticket changed between' => '', 'Close times' => '', 'No close time settings.' => '', 'Ticket closed' => '關閉的 Ticket', 'Ticket closed between' => '', 'Pending times' => '', 'No pending time settings.' => '沒有設置待定時間', 'Ticket pending time reached' => '待定時間已到的Ticket', 'Ticket pending time reached between' => '在待定時間內的Ticket ', 'Escalation times' => '', 'No escalation time settings.' => '沒有升級時間設置', 'Ticket escalation time reached' => '已到升級時間Ticket', 'Ticket escalation time reached between' => '在升級時間內的Ticket', 'Escalation - first response time' => '', 'Ticket first response time reached' => '首次回復時間已到的Ticket', 'Ticket first response time reached between' => '在首次回復時間內的Ticket', 'Escalation - update time' => '', 'Ticket update time reached' => '更新時間已到的Ticket', 'Ticket update time reached between' => '在更新時間內的Ticket', 'Escalation - solution time' => '', 'Ticket solution time reached' => '方案解決時間已到的Ticket', 'Ticket solution time reached between' => '在方案解決時間內已到的Ticket', 'Archive search option' => '', 'Ticket Action' => '', 'Set new service' => '', 'Set new Service Level Agreement' => '', 'Set new priority' => '', 'Set new queue' => '', 'Set new state' => '', 'Set new agent' => '', 'new owner' => '', 'new responsible' => '', 'Set new ticket lock' => '', 'New customer' => '', 'New customer ID' => '', 'New title' => '', 'New type' => '', 'New Dynamic Field Values' => '', 'Archive selected tickets' => '', 'Add Note' => '增加注解', 'Time units' => '時間單元', ' (work units)' => '工作單元', 'Ticket Commands' => '', 'Send agent/customer notifications on changes' => '發送代理/客戶通知變更', 'CMD' => '命令', 'This command will be executed. ARG[0] will be the ticket number. ARG[1] the ticket id.' => '將執行這個命令, 第一個參數是 Ticket 編號，第二個參數是 Ticket 的標識符.', 'Delete tickets' => '刪除 Tickets', 'Warning: All affected tickets will be removed from the database and cannot be restored!' => '', 'Execute Custom Module' => '', 'Param %s key' => '', 'Param %s value' => '', 'Save Changes' => '', 'Results' => '結果', '%s Tickets affected! What do you want to do?' => '', 'Warning: You used the DELETE option. All deleted tickets will be lost!' => '', 'Edit job' => '', 'Run job' => '', 'Affected Tickets' => '', # Template: AdminGenericInterfaceDebugger 'GenericInterface Debugger for Web Service %s' => '', 'Web Services' => '', 'Debugger' => '', 'Go back to web service' => '', 'Clear' => '', 'Do you really want to clear the debug log of this web service?' => '', 'Request List' => '', 'Time' => '時間', 'Remote IP' => '', 'Loading' => '', 'Select a single request to see its details.' => '', 'Filter by type' => '', 'Filter from' => '', 'Filter to' => '', 'Filter by remote IP' => '', 'Refresh' => '刷新', 'Request Details' => '', 'An error occurred during communication.' => '', 'Show or hide the content' => '', 'Clear debug log' => '', # Template: AdminGenericInterfaceInvokerDefault 'Add new Invoker to Web Service %s' => '', 'Change Invoker %s of Web Service %s' => '', 'Add new invoker' => '', 'Change invoker %s' => '', 'Do you really want to delete this invoker?' => '', 'All configuration data will be lost.' => '', 'Invoker Details' => '', 'The name is typically used to call up an operation of a remote web service.' => '', 'Please provide a unique name for this web service invoker.' => '', 'The name you entered already exists.' => '', 'Invoker backend' => '', 'This OTRS invoker backend module will be called to prepare the data to be sent to the remote system, and to process its response data.' => '', 'Mapping for outgoing request data' => '', 'Configure' => '', 'The data from the invoker of OTRS will be processed by this mapping, to transform it to the kind of data the remote system expects.' => '', 'Mapping for incoming response data' => '', 'The response data will be processed by this mapping, to transform it to the kind of data the invoker of OTRS expects.' => '', 'Event Triggers' => '', 'Asynchronous' => '', 'Delete this event' => '', 'This invoker will be triggered by the configured events.' => '', 'Do you really want to delete this event trigger?' => '', 'Add Event Trigger' => '', 'To add a new event select the event object and event name and click on the "+" button' => '', 'Asynchronous event triggers are handled by the OTRS Scheduler in background (recommended).' => '', 'Synchronous event triggers would be processed directly during the web request.' => '', 'Save and continue' => '', 'Save and finish' => '', 'Delete this Invoker' => '', 'Delete this Event Trigger' => '', # Template: AdminGenericInterfaceMappingSimple 'GenericInterface Mapping Simple for Web Service %s' => '', 'Go back to' => '', 'Mapping Simple' => '', 'Default rule for unmapped keys' => '', 'This rule will apply for all keys with no mapping rule.' => '', 'Default rule for unmapped values' => '', 'This rule will apply for all values with no mapping rule.' => '', 'New key map' => '', 'Add key mapping' => '', 'Mapping for Key ' => '', 'Remove key mapping' => '', 'Key mapping' => '', 'Map key' => '', 'matching the' => '', 'to new key' => '', 'Value mapping' => '', 'Map value' => '', 'to new value' => '', 'Remove value mapping' => '', 'New value map' => '', 'Add value mapping' => '', 'Do you really want to delete this key mapping?' => '', 'Delete this Key Mapping' => '', # Template: AdminGenericInterfaceOperationDefault 'Add new Operation to Web Service %s' => '', 'Change Operation %s of Web Service %s' => '', 'Add new operation' => '', 'Change operation %s' => '', 'Do you really want to delete this operation?' => '', 'Operation Details' => '', 'The name is typically used to call up this web service operation from a remote system.' => '', 'Please provide a unique name for this web service.' => '', 'Mapping for incoming request data' => '', 'The request data will be processed by this mapping, to transform it to the kind of data OTRS expects.' => '', 'Operation backend' => '', 'This OTRS operation backend module will be called internally to process the request, generating data for the response.' => '', 'Mapping for outgoing response data' => '', 'The response data will be processed by this mapping, to transform it to the kind of data the remote system expects.' => '', 'Delete this Operation' => '', # Template: AdminGenericInterfaceTransportHTTPSOAP 'GenericInterface Transport HTTP::SOAP for Web Service %s' => '', 'Network transport' => '', 'Properties' => '', 'Endpoint' => '', 'URI to indicate a specific location for accessing a service.' => '', 'e.g. http://local.otrs.com:8000/Webservice/Example' => '', 'Namespace' => '', 'URI to give SOAP methods a context, reducing ambiguities.' => '', 'e.g urn:otrs-com:soap:functions or http://www.otrs.com/GenericInterface/actions' => '', 'Maximum message length' => '', 'This field should be an integer number.' => '', 'Here you can specify the maximum size (in bytes) of SOAP messages that OTRS will process.' => '', 'Encoding' => '', 'The character encoding for the SOAP message contents.' => '', 'e.g utf-8, latin1, iso-8859-1, cp1250, Etc.' => '', 'SOAPAction' => '', 'Set to "Yes" to send a filled SOAPAction header.' => '', 'Set to "No" to send an empty SOAPAction header.' => '', 'SOAPAction separator' => '', 'Character to use as separator between name space and SOAP method.' => '', 'Usually .Net web services uses a "/" as separator.' => '', 'Authentication' => '', 'The authentication mechanism to access the remote system.' => '', 'A "-" value means no authentication.' => '', 'The user name to be used to access the remote system.' => '', 'The password for the privileged user.' => '', 'Use SSL Options' => '', 'Show or hide SSL options to connect to the remote system.' => '', 'Certificate File' => '', 'The full path and name of the SSL certificate file (must be in .p12 format).' => '', 'e.g. /opt/otrs/var/certificates/SOAP/certificate.p12' => '', 'Certificate Password File' => '', 'The password to open the SSL certificate.' => '', 'Certification Authority (CA) File' => '', 'The full path and name of the certification authority certificate file that validates SSL certificate.' => '', 'e.g. /opt/otrs/var/certificates/SOAP/CA/ca.pem' => '', 'Certification Authority (CA) Directory' => '', 'The full path of the certification authority directory where the CA certificates are stored in the file system.' => '', 'e.g. /opt/otrs/var/certificates/SOAP/CA' => '', 'Proxy Server' => '', 'URI of a proxy server to be used (if needed).' => '', 'e.g. http://proxy_hostname:8080' => '', 'Proxy User' => '', 'The user name to be used to access the proxy server.' => '', 'Proxy Password' => '', 'The password for the proxy user.' => '', # Template: AdminGenericInterfaceWebservice 'GenericInterface Web Service Management' => '', 'Add web service' => '', 'Clone web service' => '', 'The name must be unique.' => '', 'Clone' => '', 'Export web service' => '', 'Import web service' => '', 'Configuration File' => '', 'The file must be a valid web service configuration YAML file.' => '', 'Import' => '導入', 'Configuration history' => '', 'Delete web service' => '', 'Do you really want to delete this web service?' => '', 'After you save the configuration you will be redirected again to the edit screen.' => '', 'If you want to return to overview please click the "Go to overview" button.' => '', 'Web Service List' => '', 'Remote system' => '', 'Provider transport' => '', 'Requester transport' => '', 'Details' => '', 'Debug threshold' => '', 'In provider mode, OTRS offers web services which are used by remote systems.' => '', 'In requester mode, OTRS uses web services of remote systems.' => '', 'Operations are individual system functions which remote systems can request.' => '', 'Invokers prepare data for a request to a remote web service, and process its response data.' => '', 'Controller' => '', 'Inbound mapping' => '', 'Outbound mapping' => '', 'Delete this action' => '', 'At least one %s has a controller that is either not active or not present, please check the controller registration or delete the %s' => '', 'Delete webservice' => '', 'Delete operation' => '', 'Delete invoker' => '', 'Clone webservice' => '', 'Import webservice' => '', # Template: AdminGenericInterfaceWebserviceHistory 'GenericInterface Configuration History for Web Service %s' => '', 'Go back to Web Service' => '', 'Here you can view older versions of the current web service\'s configuration, export or even restore them.' => '', 'Configuration History List' => '', 'Version' => '版本', 'Create time' => '', 'Select a single configuration version to see its details.' => '', 'Export web service configuration' => '', 'Restore web service configuration' => '', 'Do you really want to restore this version of the web service configuration?' => '', 'Your current web service configuration will be overwritten.' => '', 'Show or hide the content.' => '', 'Restore' => '', # Template: AdminGroup 'WARNING: When you change the name of the group \'admin\', before making the appropriate changes in the SysConfig, you will be locked out of the administrations panel! If this happens, please rename the group back to admin per SQL statement.' => '警告：當您更改\'管理\'組的名稱時，在SysConfig作出相應的變化之前，你將被管理面板鎖住！如果發生這種情況，請用SQL語句把組名改回到\'admin\'', 'Group Management' => '組管理', 'Add group' => '', 'The admin group is to get in the admin area and the stats group to get stats area.' => 'Admin 組可以進入系統管理區域, Stats 組可以進入統計管理區', 'Create new groups to handle access permissions for different groups of agent (e. g. purchasing department, support department, sales department, ...). ' => '', 'It\'s useful for ASP solutions. ' => '', 'Add Group' => '增加新的組', 'Edit Group' => '', # Template: AdminLog 'System Log' => '系統日志', 'Here you will find log information about your system.' => '', 'Hide this message' => '', 'Recent Log Entries' => '', # Template: AdminMailAccount 'Mail Account Management' => '郵件帳號管理', 'Add mail account' => '', 'All incoming emails with one account will be dispatched in the selected queue!' => '所有來自一個郵件賬號的郵件將會被分發到所選隊列!', 'If your account is trusted, the already existing X-OTRS header at arrival time (for priority, ...) will be used! PostMaster filter will be used anyway.' => '如果您的帳戶是值得信賴的，現有的X-OTRS標題到達時間（優先， ... ）將被使用！郵政過濾器將被使用', 'Host' => '主機', 'Delete account' => '', 'Fetch mail' => '', 'Add Mail Account' => '', 'Example: mail.example.com' => '', 'IMAP Folder' => '', 'Only modify this if you need to fetch mail from a different folder than INBOX.' => '', 'Trusted' => '是否信任', 'Dispatching' => '分派', 'Edit Mail Account' => '', # Template: AdminNavigationBar 'Admin' => '管理', 'Agent Management' => '', 'Queue Settings' => '', 'Ticket Settings' => '', 'System Administration' => '', # Template: AdminNotification 'Notification Management' => '通知管理', 'Select a different language' => '', 'Filter for Notification' => '', 'Notifications are sent to an agent or a customer.' => '通知被發送到技術支持人員或者客戶.', 'Notification' => '系統通知', 'Edit Notification' => '', 'e. g.' => '', 'Options of the current customer data' => '', # Template: AdminNotificationEvent 'Add notification' => '', 'Delete this notification' => '', 'Add Notification' => '增加通知', 'Recipient groups' => '', 'Recipient agents' => '', 'Recipient roles' => '', 'Recipient email addresses' => '', 'Article type' => '文章類型', 'Only for ArticleCreate event' => '', 'Subject match' => '標題匹配', 'Body match' => '內容匹配', 'Include attachments to notification' => '', 'Notification article type' => '', 'Only for notifications to specified email addresses' => '', 'To get the first 20 character of the subject (of the latest agent article).' => '', 'To get the first 5 lines of the body (of the latest agent article).' => '', 'To get the first 20 character of the subject (of the latest customer article).' => '', 'To get the first 5 lines of the body (of the latest customer article).' => '', # Template: AdminPGP 'PGP Management' => 'PGP 管理', 'Use this feature if you want to work with PGP keys.' => '', 'Add PGP key' => '', 'In this way you can directly edit the keyring configured in SysConfig.' => '這種方式，您可以直接編輯在SysConfig設置的鍵', 'Introduction to PGP' => '', 'Result' => '結果', 'Identifier' => '標識符', 'Bit' => '位', 'Fingerprint' => '指印', 'Expires' => '過期', 'Delete this key' => '', 'Add PGP Key' => '', 'PGP key' => '', # Template: AdminPackageManager 'Package Manager' => '軟件包管理', 'Uninstall package' => '', 'Do you really want to uninstall this package?' => '是否確認卸載該軟件包?', 'Reinstall package' => '', 'Do you really want to reinstall this package? Any manual changes will be lost.' => '', 'Continue' => '繼續', 'Install' => '安裝', 'Install Package' => '', 'Update repository information' => '', 'Did not find a required feature? OTRS Group provides their subscription customers with exclusive Add-Ons:' => '', 'Online Repository' => '在線知識庫', 'Vendor' => '提供者', 'Module documentation' => '模塊文檔', 'Upgrade' => '升級', 'Local Repository' => '本地知識庫', 'Uninstall' => '卸載', 'Reinstall' => '重新安裝', 'Feature Add-Ons' => '', 'Download package' => '', 'Rebuild package' => '', 'Metadata' => '', 'Change Log' => '', 'Date' => '日期', 'List of Files' => '', 'Permission' => '權限', 'Download' => '下載', 'Download file from package!' => '從軟件包中下載這個文件', 'Required' => '必需的', 'PrimaryKey' => '關鍵的Key', 'AutoIncrement' => '自動遞增', 'SQL' => 'SQL', 'File differences for file %s' => '', # Template: AdminPerformanceLog 'Performance Log' => '系統監視器', 'This feature is enabled!' => '該功能已啟用', 'Just use this feature if you want to log each request.' => '如果您想詳細記錄每個請求, 您可以使用該功能.', 'Activating this feature might affect your system performance!' => '啟動該功能可能影響您的系統性能', 'Disable it here!' => '關閉該功能', 'Logfile too large!' => '日志文件過大', 'The logfile is too large, you need to reset it' => '', 'Overview' => '概況', 'Range' => '范圍', 'Interface' => '界面', 'Requests' => '請求', 'Min Response' => '最小回應', 'Max Response' => '最大回應', 'Average Response' => '平均回應', 'Period' => '周期', 'Min' => '最小', 'Max' => '最大', 'Average' => '平均', # Template: AdminPostMasterFilter 'PostMaster Filter Management' => '郵件過濾管理', 'Add filter' => '', 'To dispatch or filter incoming emails based on email headers. Matching using Regular Expressions is also possible.' => '', 'If you want to match only the email address, use EMAILADDRESS:info@example.com in From, To or Cc.' => '如果您想僅匹配email 地址， 請使用EMAILADDRESS:info@example.com in From, To or Cc.', 'If you use Regular Expressions, you also can use the matched value in () as [***] in the \'Set\' action.' => '', 'Delete this filter' => '', 'Add PostMaster Filter' => '', 'Edit PostMaster Filter' => '', 'Filter name' => '', 'The name is required.' => '', 'Stop after match' => '', 'Filter Condition' => '', 'The field needs to be a valid regular expression or a literal word.' => '', 'Set Email Headers' => '', 'The field needs to be a literal word.' => '', # Template: AdminPriority 'Priority Management' => '優先權管理', 'Add priority' => '', 'Add Priority' => '添加優先權', 'Edit Priority' => '', # Template: AdminQueue 'Manage Queues' => '', 'Add queue' => '', 'Add Queue' => '', 'Edit Queue' => '', 'Sub-queue of' => '', 'Unlock timeout' => '自動解鎖超時期限', '0 = no unlock' => '0 = 不自動解鎖 ', 'Only business hours are counted.' => '僅以上班時間計算', 'If an agent locks a ticket and does not close it before the unlock timeout has passed, the ticket will unlock and will become available for other agents.' => '', 'Notify by' => '進度通知', '0 = no escalation' => '0 = 無限時 ', 'If there is not added a customer contact, either email-external or phone, to a new ticket before the time defined here expires, the ticket is escalated.' => '', 'If there is an article added, such as a follow-up via email or the customer portal, the escalation update time is reset. If there is no customer contact, either email-external or phone, added to a ticket before the time defined here expires, the ticket is escalated.' => '', 'If the ticket is not set to closed before the time defined here expires, the ticket is escalated.' => '', 'Follow up Option' => '跟進選項', 'Specifies if follow up to closed tickets would re-open the ticket, be rejected or lead to a new ticket.' => '', 'Ticket lock after a follow up' => '跟進確認以后，Ticket 將被自動上鎖', 'If a ticket is closed and the customer sends a follow up the ticket will be locked to the old owner.' => '', 'System address' => '', 'Will be the sender address of this queue for email answers.' => '回復郵件所用的發送者地址', 'Default sign key' => '', 'The salutation for email answers.' => '回復郵件所用稱謂.', 'The signature for email answers.' => '回復郵件所用簽名.', # Template: AdminQueueAutoResponse 'Manage Queue-Auto Response Relations' => '', 'Filter for Queues' => '', 'Filter for Auto Responses' => '', 'Auto Responses' => '自動回復功能', 'Change Auto Response Relations for Queue' => '', 'settings' => '設置', # Template: AdminQueueResponses 'Manage Response-Queue Relations' => '', 'Filter' => '過濾器', 'Filter for Responses' => '', 'Responses' => '回復', 'Change Queue Relations for Response' => '', 'Change Response Relations for Queue' => '', # Template: AdminResponse 'Manage Responses' => '', 'Add response' => '', 'A response is a default text which helps your agents to write faster answers to customers.' => '', 'Don\'t forget to add new responses to queues.' => '', 'Delete this entry' => '', 'Add Response' => '', 'Edit Response' => '', 'The current ticket state is' => '當前 Ticket 狀態是', 'Your email address is' => '', # Template: AdminResponseAttachment 'Manage Responses <-> Attachments Relations' => '', 'Filter for Attachments' => '', 'Change Response Relations for Attachment' => '', 'Change Attachment Relations for Response' => '', 'Toggle active for all' => '', 'Link %s to selected %s' => '', # Template: AdminRole 'Role Management' => '角色管理', 'Add role' => '', 'Create a role and put groups in it. Then add the role to the users.' => '創建一個角色並將組加入角色,然后將角色賦給用戶.', 'There are no roles defined. Please use the \'Add\' button to create a new role.' => '', 'Add Role' => '增加角色', 'Edit Role' => '', # Template: AdminRoleGroup 'Manage Role-Group Relations' => '', 'Filter for Roles' => '', 'Roles' => '角色', 'Select the role:group permissions.' => '', 'If nothing is selected, then there are no permissions in this group (tickets will not be available for the role).' => '', 'Change Role Relations for Group' => '', 'Change Group Relations for Role' => '', 'Toggle %s permission for all' => '', 'move_into' => '移動到', 'Permissions to move tickets into this group/queue.' => '允許移動 Tickets 到該組/隊列.', 'create' => '創建', 'Permissions to create tickets in this group/queue.' => '在該組/隊列中創建 Tickets 的權限.', 'priority' => '優先級', 'Permissions to change the ticket priority in this group/queue.' => '在該組/隊列中修改 Tickets 優先級的權限.', # Template: AdminRoleUser 'Manage Agent-Role Relations' => '', 'Filter for Agents' => '', 'Agents' => '', 'Manage Role-Agent Relations' => '', 'Change Role Relations for Agent' => '', 'Change Agent Relations for Role' => '', # Template: AdminSLA 'SLA Management' => '服務級別協議(SLA)管理', 'Add SLA' => '增加服務級別協議(SLA)', 'Edit SLA' => '', 'Please write only numbers!' => '', # Template: AdminSMIME 'S/MIME Management' => 'S/MIME 管理', 'Add certificate' => '', 'Add private key' => '', 'Filter for certificates' => '', 'Filter for SMIME certs' => '', 'Here you can add relations to your private certificate, these will be embedded to the SMIME signature every time you use this certificate to sign an email.' => '', 'See also' => '參見', 'In this way you can directly edit the certification and private keys in file system.' => '用這種方式您可以直接編輯証書和私匙', 'Hash' => 'Hash', 'Create' => '創建', 'Handle related certificates' => '', 'Delete this certificate' => '', 'Add Certificate' => '添加証書', 'Add Private Key' => '添加私匙', 'Secret' => '密碼', 'Related Certificates for' => '', 'Delete this relation' => '', 'Available Certificates' => '', 'Relate this certificate' => '', # Template: AdminSalutation 'Salutation Management' => '稱呼語管理', 'Add salutation' => '', 'Add Salutation' => '增加稱呼語', 'Edit Salutation' => '', 'Example salutation' => '', # Template: AdminScheduler 'This option will force Scheduler to start even if the process is still registered in the database' => '', 'Start scheduler' => '', 'Scheduler could not be started. Check if scheduler is not running and try it again with Force Start option' => '', # Template: AdminSecureMode 'Secure mode needs to be enabled!' => '', 'Secure mode will (normally) be set after the initial installation is completed.' => '在初始安裝結束后，安全模式通常將被設置', 'Secure mode must be disabled in order to reinstall using the web-installer.' => '為了重新用Web 界面安裝，安全模式必須disabled', 'If secure mode is not activated, activate it via SysConfig because your application is already running.' => '', # Template: AdminSelectBox 'SQL Box' => 'SQL查詢窗口', 'Here you can enter SQL to send it directly to the application database.' => '', 'The syntax of your SQL query has a mistake. Please check it.' => '', 'There is at least one parameter missing for the binding. Please check it.' => '', 'Result format' => '', 'Run Query' => '', # Template: AdminService 'Service Management' => '服務管理', 'Add service' => '', 'Add Service' => '增加服務', 'Edit Service' => '', 'Sub-service of' => '', # Template: AdminSession 'Session Management' => '會話管理', 'All sessions' => '', 'Agent sessions' => '', 'Customer sessions' => '', 'Unique agents' => '', 'Unique customers' => '', 'Kill all sessions' => '終止所有會話', 'Kill this session' => '', 'Session' => '會話', 'Kill' => '', 'Detail View for SessionID' => '', # Template: AdminSignature 'Signature Management' => '簽名管理', 'Add signature' => '', 'Add Signature' => '增加簽名', 'Edit Signature' => '', 'Example signature' => '', # Template: AdminState 'State Management' => '狀態管理', 'Add state' => '', 'Please also update the states in SysConfig where needed.' => '', 'Add State' => '增加狀態', 'Edit State' => '', 'State type' => '', # Template: AdminSysConfig 'SysConfig' => '系統配置', 'Navigate by searching in %s settings' => '', 'Navigate by selecting config groups' => '', 'Download all system config changes' => '', 'Export settings' => '', 'Load SysConfig settings from file' => '', 'Import settings' => '', 'Import Settings' => '', 'Please enter a search term to look for settings.' => '', 'Subgroup' => '子組', 'Elements' => '元素', # Template: AdminSysConfigEdit 'Edit Config Settings' => '', 'This config item is only available in a higher config level!' => '', 'Reset this setting' => '', 'Error: this file could not be found.' => '', 'Error: this directory could not be found.' => '', 'Error: an invalid value was entered.' => '', 'Content' => '內容', 'Remove this entry' => '', 'Add entry' => '', 'Remove entry' => '', 'Add new entry' => '', 'Create new entry' => '', 'New group' => '', 'Group ro' => '', 'Readonly group' => '', 'New group ro' => '', 'Loader' => '', 'File to load for this frontend module' => '', 'New Loader File' => '', 'NavBarName' => '導航欄名稱', 'NavBar' => '導航欄', 'LinkOption' => '', 'Block' => '塊', 'AccessKey' => '進鑰', 'Add NavBar entry' => '', 'Year' => '', 'Month' => '', 'Day' => '', 'Invalid year' => '', 'Invalid month' => '', 'Invalid day' => '', # Template: AdminSystemAddress 'System Email Addresses Management' => '系統郵件地址管理', 'Add system address' => '', 'All incoming email with this address in To or Cc will be dispatched to the selected queue.' => '', 'Email address' => '', 'Display name' => '', 'Add System Email Address' => '', 'Edit System Email Address' => '', 'The display name and email address will be shown on mail you send.' => '', # Template: AdminType 'Type Management' => '類型管理', 'Add ticket type' => '', 'Add Type' => '增加類型', 'Edit Type' => '', # Template: AdminUser 'Add agent' => '', 'Agents will be needed to handle tickets.' => '', 'Don\'t forget to add a new agent to groups and/or roles!' => '', 'Please enter a search term to look for agents.' => '', 'Last login' => '', 'Login as' => '登錄名', 'Switch to agent' => '', 'Add Agent' => '', 'Edit Agent' => '', 'Firstname' => '名', 'Lastname' => '姓', 'Password is required.' => '', 'Start' => '開始', 'End' => '結束', # Template: AdminUserGroup 'Manage Agent-Group Relations' => '', 'Change Group Relations for Agent' => '', 'Change Agent Relations for Group' => '', 'note' => '', 'Permissions to add notes to tickets in this group/queue.' => '', 'owner' => '所有者', 'Permissions to change the owner of tickets in this group/queue.' => '', # Template: AgentBook 'Address Book' => '地址簿', 'Search for a customer' => '', 'Add email address %s to the To field' => '', 'Add email address %s to the Cc field' => '', 'Add email address %s to the Bcc field' => '', 'Apply' => '', # Template: AgentCustomerSearch 'Search Customer' => '搜索客戶', 'Duplicated entry' => '', 'This address already exists on the address list.' => '', # Template: AgentCustomerTableView # Template: AgentDashboard 'Dashboard' => '', # Template: AgentDashboardCalendarOverview 'in' => '', # Template: AgentDashboardIFrame # Template: AgentDashboardImage # Template: AgentDashboardProductNotify '%s %s is available!' => '', 'Please update now.' => '請更新', 'Release Note' => '版本發布注釋', 'Level' => '級別', # Template: AgentDashboardRSSOverview 'Posted %s ago.' => '', # Template: AgentDashboardTicketGeneric 'My locked tickets' => '', 'My watched tickets' => '', 'My responsibilities' => '', 'Tickets in My Queues' => '', # Template: AgentDashboardTicketStats # Template: AgentDashboardUserOnline # Template: AgentHTMLReferenceForms # Template: AgentHTMLReferenceOverview # Template: AgentHTMLReferencePageLayout 'The ticket has been locked' => '', 'Undo & close window' => '', # Template: AgentInfo 'Info' => '詳情', 'To accept some news, a license or some changes.' => '', # Template: AgentLinkObject 'Link Object: %s' => '連接對象: %s', 'Close window' => '', 'go to link delete screen' => '', 'Select Target Object' => '', 'Link Object' => '鏈接對象', 'with' => '和', 'Unlink Object: %s' => '未連接對象 %s', 'go to link add screen' => '', # Template: AgentNavigationBar # Template: AgentPreferences 'Edit your preferences' => '', # Template: AgentSpelling 'Spell Checker' => '拼寫檢查', 'spelling error(s)' => '拼寫錯誤', 'Apply these changes' => '應用這些改變', # Template: AgentStatsDelete 'Delete stat' => '', 'Stat#' => '', 'Do you really want to delete this stat?' => '', # Template: AgentStatsEditRestrictions 'Step %s' => '', 'General Specifications' => '', 'Select the element that will be used at the X-axis' => '', 'Select the elements for the value series' => '選擇價值系列的要素', 'Select the restrictions to characterize the stat' => '', 'Here you can make restrictions to your stat.' => '您可以為您的統計制定限制參數', 'If you remove the hook in the "Fixed" checkbox, the agent generating the stat can change the attributes of the corresponding element.' => '如果您刪除鉤在“固定”復選框，生成該統計的技術支持代表可以改變相應要素的屬性', 'Fixed' => '', 'Please select only one element or turn off the button \'Fixed\'.' => '請隻選擇一個元素或關閉被選域的\'Fixed\'按鈕', 'Absolute Period' => '', 'Between' => '', 'Relative Period' => '相對周期', 'The last' => '', 'Finish' => '', # Template: AgentStatsEditSpecification 'Permissions' => '可�', 'You can select one or more groups to define access for different agents.' => '', 'Some result formats are disabled because at least one needed package is not installed.' => '', 'Please contact your administrator.' => '', 'Graph size' => '', 'If you use a graph as output format you have to select at least one graph size.' => '如果您使用的是圖形的輸出格式你必須至少選擇一個圖形的大小', 'Sum rows' => '總和行', 'Sum columns' => '總和列', 'Use cache' => '', 'Most of the stats can be cached. This will speed up the presentation of this stat.' => '大多數的統計資料可以緩存,這將加快這一統計的展示.', 'If set to invalid end users can not generate the stat.' => '', # Template: AgentStatsEditValueSeries 'Here you can define the value series.' => '', 'You have the possibility to select one or two elements.' => '', 'Then you can select the attributes of elements.' => '', 'Each attribute will be shown as single value series.' => '', 'If you don\'t select any attribute all attributes of the element will be used if you generate a stat, as well as new attributes which were added since the last configuration.' => '', 'Scale' => '尺度', 'minimal' => '最小化', 'Please remember, that the scale for value series has to be larger than the scale for the X-axis (e.g. X-Axis => Month, ValueSeries => Year).' => '請記住，這比額表的價值系列要大於X軸的尺度（如X -軸=>本月， ValueSeries =>年） ', # Template: AgentStatsEditXaxis 'Here you can define the x-axis. You can select one element via the radio button.' => '', 'maximal period' => '最大周期', 'minimal scale' => '最小尺度', # Template: AgentStatsImport 'Import Stat' => '', 'File is not a Stats config' => '文件不是一個統計配置', 'No File selected' => '沒有文件被選中', # Template: AgentStatsOverview 'Stats' => '統計', # Template: AgentStatsPrint 'Print' => '打印', 'No Element selected.' => '沒有元素被選中', # Template: AgentStatsView 'Export config' => '', 'With the input and select fields you can influence the format and contents of the statistic.' => '', 'Exactly what fields and formats you can influence is defined by the statistic administrator.' => '', 'Stat Details' => '', 'Format' => '格式', 'Graphsize' => '圖形化', 'Cache' => '緩存', 'Exchange Axis' => '轉換軸', 'Configurable params of static stat' => '靜態統計的配置參數', 'No element selected.' => '沒有被選參數', 'maximal period from' => '最大周期表', 'to' => '至', # Template: AgentTicketActionCommon 'Change Free Text of Ticket' => '', 'Change Owner of Ticket' => '', 'Close Ticket' => '', 'Add Note to Ticket' => '', 'Set Pending' => '設置待處理狀態', 'Change Priority of Ticket' => '', 'Change Responsible of Ticket' => '', 'Cancel & close window' => '', 'Service invalid.' => '', 'New Owner' => '新所有者', 'Please set a new owner!' => '', 'Previous Owner' => '前一個所有者', 'Inform Agent' => '通知技術支持人員', 'Optional' => '選項', 'Inform involved Agents' => '通知相關技術支持人員', 'Spell check' => '', 'Note type' => '注釋類型', 'Next state' => 'Ticket 狀態', 'Pending date' => '待處理日期', 'Date invalid!' => '', # Template: AgentTicketActionPopupClose # Template: AgentTicketBounce 'Bounce Ticket' => '', 'Bounce to' => '回退到 ', 'You need a email address.' => '', 'Need a valid email address or don\'t use a local email address.' => '', 'Next ticket state' => 'Tickets 狀態', 'Inform sender' => '通知發送者', 'Send mail!' => '發送!', # Template: AgentTicketBulk 'Ticket Bulk Action' => 'Ticket 批量處理', 'Send Email' => '', 'Merge to' => '合並到', 'Invalid ticket identifier!' => '', 'Merge to oldest' => '合並到最老的', 'Link together' => '合並在一起', 'Link to parent' => '', 'Unlock tickets' => '', # Template: AgentTicketClose # Template: AgentTicketCompose 'Compose answer for ticket' => '撰寫答復,Ticket 編號', 'Remove Ticket Customer' => '', 'Please remove this entry and enter a new one with the correct value.' => '', 'Please include at least one recipient' => '', 'Remove Cc' => '', 'Remove Bcc' => '', 'Address book' => '', 'Pending Date' => '進入等待狀態日期', 'for pending* states' => '針對等待狀態', 'Date Invalid!' => '', # Template: AgentTicketCustomer 'Change customer of ticket' => '修改 Tickets 所屬客戶', 'Customer Data' => '客戶數據', 'Customer user' => '', # Template: AgentTicketEmail 'Create New Email Ticket' => '', 'From queue' => '', 'To customer' => '', 'Please include at least one customer for the ticket.' => '', 'Get all' => '', # Template: AgentTicketEscalation # Template: AgentTicketForward 'Forward ticket: %s - %s' => '', 'Need a valid email address or don\'t use a local email address' => '', # Template: AgentTicketFreeText # Template: AgentTicketHistory 'History of' => '歷史', 'History Content' => '', 'Zoom view' => '', # Template: AgentTicketMerge 'Ticket Merge' => 'Ticket 合並', 'You need to use a ticket number!' => '您需要使用一個 Ticket 編號!', 'A valid ticket number is required.' => '', 'Need a valid email address.' => '', # Template: AgentTicketMove 'Move Ticket' => '移動 Ticket', 'New Queue' => '新隊列', # Template: AgentTicketNote # Template: AgentTicketOverviewMedium 'Select all' => '', 'No ticket data found.' => '', 'First Response Time' => '首次報告時間', 'Service Time' => '服務時間', 'Update Time' => '更新時間', 'Solution Time' => '解決時間', 'Move ticket to a different queue' => '', 'Change queue' => '改變隊列', # Template: AgentTicketOverviewNavBar 'Change search options' => '修改搜索選項', 'Tickets per page' => '', # Template: AgentTicketOverviewPreview '","26' => '', # Template: AgentTicketOverviewSmall 'Escalation in' => '限時', 'Locked' => '鎖定狀態', '","30' => '', # Template: AgentTicketOwner # Template: AgentTicketPending # Template: AgentTicketPhone 'Create New Phone Ticket' => '', 'From customer' => '', 'To queue' => '', # Template: AgentTicketPhoneCommon 'Phone call' => '電話', # Template: AgentTicketPlain 'Email Text Plain View' => '', 'Plain' => '純文本', 'Download this email' => '', # Template: AgentTicketPrint 'Ticket-Info' => 'Ticket信息', 'Accounted time' => '所用時間', 'Linked-Object' => '已鏈接對象', 'by' => '由', # Template: AgentTicketPriority # Template: AgentTicketQueue # Template: AgentTicketResponsible # Template: AgentTicketSearch 'Search template' => '搜索模板', 'Create Template' => '', 'Create New' => '', 'Profile link' => '', 'Save changes in template' => '', 'Add another attribute' => '', 'Output' => '搜索結果顯示為', 'Fulltext' => '全文', 'Remove' => '', 'Customer User Login' => '客戶用戶登錄信息', 'Created in Queue' => '在隊列裡建立', 'Lock state' => '', 'Watcher' => '', 'Article Create Time (before/after)' => '', 'Article Create Time (between)' => '', 'Ticket Create Time (before/after)' => '', 'Ticket Create Time (between)' => '', 'Ticket Change Time (before/after)' => '', 'Ticket Change Time (between)' => '', 'Ticket Close Time (before/after)' => '', 'Ticket Close Time (between)' => '', 'Archive Search' => '', 'Run search' => '', # Template: AgentTicketSearchOpenSearchDescriptionFulltext # Template: AgentTicketSearchOpenSearchDescriptionTicketNumber # Template: AgentTicketSearchResultPrint # Template: AgentTicketZoom 'Article filter' => '', 'Article Type' => 'Article類別 ', 'Sender Type' => '', 'Save filter settings as default' => '保存過濾設置為缺省值', 'Ticket Information' => '', 'Linked Objects' => '', 'Article(s)' => '', 'Change Queue' => '', 'Article Filter' => '', 'Add Filter' => '', 'Set' => '設置', 'Reset Filter' => '', 'Show one article' => '', 'Show all articles' => '', 'Unread articles' => '', 'No.' => '', 'Unread Article!' => '', 'Incoming message' => '', 'Outgoing message' => '', 'Internal message' => '', 'Resize' => '', # Template: AttachmentBlocker 'To protect your privacy, active or/and remote content has blocked.' => '', 'Load blocked content.' => '', # Template: Copyright # Template: CustomerAccept # Template: CustomerError 'Traceback' => '追溯', # Template: CustomerFooter 'Powered by' => '驅動方', 'One or more errors occurred!' => '', 'Close this dialog' => '', 'Could not open popup window. Please disable any popup blockers for this application.' => '', # Template: CustomerHeader # Template: CustomerLogin 'Login' => '登錄', 'User name' => '', 'Your user name' => '', 'Your password' => '', 'Forgot password?' => '', 'Log In' => '', 'Not yet registered?' => '', 'Sign up now' => '', 'Request new password' => '設置新密碼', 'Your User Name' => '', 'A new password will be sent to your email address.' => '', 'Create Account' => '創建帳戶', 'Please fill out this form to receive login credentials.' => '', 'How we should address you' => '', 'Your First Name' => '', 'Please supply a first name' => '', 'Your Last Name' => '', 'Please supply a last name' => '', 'Your email address (this will become your username)' => '', 'Please supply a' => '', # Template: CustomerNavigationBar 'Edit personal preferences' => '', 'Logout %s' => '', # Template: CustomerPreferences # Template: CustomerRichTextEditor # Template: CustomerTicketMessage 'Service level agreement' => '', # Template: CustomerTicketOverview 'Welcome!' => '', 'Please click the button below to create your first ticket.' => '', 'Create your first ticket' => '', # Template: CustomerTicketPrint 'Ticket Print' => '', # Template: CustomerTicketSearch 'Profile' => '搜索約束條件', 'e. g. 10*5155 or 105658*' => '', 'Customer ID' => '', 'Fulltext search in tickets (e. g. "John*n" or "Will*")' => '', 'Recipient' => '收件人', 'Carbon Copy' => '', 'Time restrictions' => '', 'No time settings' => '', 'Only tickets created' => '', 'Only tickets created between' => '', 'Ticket archive system' => '', 'Save search as template?' => '', 'Save as Template?' => '', 'Save as Template' => '', 'Template Name' => '', 'Pick a profile name' => '', 'Output to' => '', # Template: CustomerTicketSearchOpenSearchDescription # Template: CustomerTicketSearchResultPrint # Template: CustomerTicketSearchResultShort 'of' => '', 'Page' => '頁', 'Search Results for' => '', '","18' => '', # Template: CustomerTicketZoom 'Expand article' => '', 'Reply' => '', # Template: CustomerWarning # Template: Datepicker 'Invalid date (need a future date)!' => '', 'Previous' => '', 'Sunday' => '', 'Monday' => '', 'Tuesday' => '', 'Wednesday' => '', 'Thursday' => '', 'Friday' => '', 'Saturday' => '', 'Su' => '', 'Mo' => '', 'Tu' => '', 'We' => '', 'Th' => '', 'Fr' => '', 'Sa' => '', 'Open date selection' => '', # Template: Error 'Oops! An Error occurred.' => '', 'Error Message' => '', 'You can' => '', 'Send a bugreport' => '', 'go back to the previous page' => '', 'Error Details' => '', # Template: Footer 'Top of page' => '', # Template: FooterJS 'If you now leave this page, all open popup windows will be closed, too!' => '', 'A popup of this screen is already open. Do you want to close it and load this one instead?' => '', 'Please enter at least one search value or * to find anything.' => '', # Template: FooterSmall # Template: HTMLHead # Template: HTMLHeadBlockEvents # Template: Header 'You are logged in as' => '', # Template: HeaderSmall # Template: Installer 'JavaScript not available' => '', 'In order to experience OTRS, you\'ll need to enable JavaScript in your browser.' => '', 'Database Settings' => '', 'General Specifications and Mail Settings' => '', 'Registration' => '', 'Welcome to %s' => '歡迎使用 %s', 'Web site' => '', 'Database check successful.' => '', 'Mail check successful.' => '', 'Error in the mail settings. Please correct and try again.' => '', # Template: InstallerConfigureMail 'Configure Outbound Mail' => '', 'Outbound mail type' => '', 'Select outbound mail type.' => '', 'Outbound mail port' => '', 'Select outbound mail port.' => '', 'SMTP host' => '', 'SMTP host.' => '', 'SMTP authentication' => '', 'Does your SMTP host need authentication?' => '', 'SMTP auth user' => '', 'Username for SMTP auth.' => '', 'SMTP auth password' => '', 'Password for SMTP auth.' => '', 'Configure Inbound Mail' => '', 'Inbound mail type' => '', 'Select inbound mail type.' => '', 'Inbound mail host' => '', 'Inbound mail host.' => '', 'Inbound mail user' => '', 'User for inbound mail.' => '', 'Inbound mail password' => '', 'Password for inbound mail.' => '', 'Result of mail configuration check' => '', 'Check mail configuration' => '', 'Skip this step' => '', 'Skipping this step will automatically skip the registration of your OTRS. Are you sure you want to continue?' => '', # Template: InstallerDBResult 'False' => '', # Template: InstallerDBStart 'If you have set a root password for your database, it must be entered here. If not, leave this field empty. For security reasons we do recommend setting a root password. For more information please refer to your database documentation.' => '如果您的數據庫有設置 root 密碼, 請在這裡輸入, 否則, 請保留空白. 出於安全考慮, 我們建議您為 root 設置一個密碼, 更多信息請參考數據庫幫助文檔.', 'Currently only MySQL is supported in the web installer.' => '', 'If you want to install OTRS on another database type, please refer to the file README.database.' => '', 'Database-User' => '數據庫用戶名稱', 'New' => '新', 'A new database user with limited rights will be created for this OTRS system.' => '', 'default \'hot\'' => '默認密碼 \'hot\'', 'DB--- host' => '', 'Check database settings' => '', 'Result of database check' => '', # Template: InstallerFinish 'To be able to use OTRS you have to enter the following line in your command line (Terminal/Shell) as root.' => '為了能夠使用OTRS, 您必須以root身份輸入以下行在命令行中(Terminal/Shell).', 'Restart your webserver' => '請重新啟動您的 webserver.', 'After doing so your OTRS is up and running.' => '完成后，您可以啟動 OTRS 系統了.', 'Start page' => '開始頁面', 'Your OTRS Team' => '您的 OTRS 小組.', # Template: InstallerLicense 'Accept license' => '同意許可', 'Don\'t accept license' => '不同意', # Template: InstallerLicenseText # Template: InstallerRegistration 'Organization' => '組織', 'Position' => '', 'Complete registration and continue' => '', 'Please fill in all fields marked as mandatory.' => '', # Template: InstallerSystem 'SystemID' => '系統ID', 'The identifier of the system. Each ticket number and each HTTP session ID contain this number.' => '', 'System FQDN' => '系統域名', 'Fully qualified domain name of your system.' => '', 'AdminEmail' => '管理員地址', 'Email address of the system administrator.' => '', 'Log' => '日志', 'LogModule' => '日志模塊', 'Log backend to use.' => '', 'LogFile' => '', 'Log file location is only needed for File-LogModule!' => '', 'Webfrontend' => 'Web 前端', 'Default language' => '', 'Default language.' => '', 'CheckMXRecord' => '檢查 MX 記錄', 'Email addresses that are manually entered are checked against the MX records found in DNS. Don\'t use this option if your DNS is slow or does not resolve public addresses.' => '', # Template: LinkObject 'Object#' => '', 'Add links' => '', 'Delete links' => '', # Template: Login 'JavaScript Not Available' => '', 'Browser Warning' => '', 'The browser you are using is too old.' => '', 'OTRS runs with a huge lists of browsers, please upgrade to one of these.' => '', 'Please see the documentation or ask your admin for further information.' => '', 'Lost your password?' => '忘記密碼?', 'Request New Password' => '', 'Back to login' => '', # Template: Motd 'Message of the Day' => '', # Template: NoPermission 'Insufficient Rights' => '', 'Back to the previous page' => '', # Template: Notify # Template: Pagination 'Show first page' => '', 'Show previous pages' => '', 'Show page %s' => '', 'Show next pages' => '', 'Show last page' => '', # Template: PictureUpload 'Need FormID!' => '', 'No file found!' => '', 'The file is not an image that can be shown inline!' => '', # Template: PrintFooter 'URL' => '網址', # Template: PrintHeader 'printed by' => '打印於', # Template: PublicDefault # Template: Redirect # Template: RichTextEditor # Template: SpellingInline # Template: Test 'OTRS Test Page' => 'OTRS 測試頁', 'Welcome %s' => '歡迎 %s', 'Counter' => '計數器', # Template: Warning 'Go back to the previous page' => '', # SysConfig 'ACL module that allows closing parent tickets only if all its children are already closed ("State" shows which states are not available for the parent ticket until all child tickets are closed).' => '', 'Activates a blinking mechanism of the queue that contains the oldest ticket.' => '', 'Activates lost password feature for agents, in the agent interface.' => '', 'Activates lost password feature for customers.' => '', 'Activates support for customer groups.' => '', 'Activates the article filter in the zoom view to specify which articles should be shown.' => '', 'Activates the available themes on the system. Value 1 means active, 0 means inactive.' => '', 'Activates the ticket archive system search in the customer interface.' => '', 'Activates the ticket archive system to have a faster system by moving some tickets out of the daily scope. To search for these tickets, the archive flag has to be enabled in the ticket search.' => '', 'Activates time accounting.' => '', 'Adds a suffix with the actual year and month to the OTRS log file. A logfile for every month will be created.' => '', 'Adds customers email addresses to recipients in the ticket compose screen of the agent interface.' => '', 'Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).' => '', 'Adds the one time vacation days. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).' => '', 'Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).' => '', 'Adds the permanent vacation days. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).' => '', 'Agent Notifications' => '', 'Agent interface article notification module to check PGP.' => '', 'Agent interface article notification module to check S/MIME.' => '', 'Agent interface module to access fulltext search via nav bar.' => '', 'Agent interface module to access search profiles via nav bar.' => '', 'Agent interface module to check incoming emails in the Ticket-Zoom-View if the S/MIME-key is available and true.' => '', 'Agent interface notification module to check the used charset.' => '', 'Agent interface notification module to see the number of tickets an agent is responsible for.' => '', 'Agent interface notification module to see the number of watched tickets.' => '', 'Agents <-> Groups' => '', 'Agents <-> Roles' => '', 'Allows adding notes in the close ticket screen of the agent interface.' => '', 'Allows adding notes in the ticket free text screen of the agent interface.' => '', 'Allows adding notes in the ticket note screen of the agent interface.' => '', 'Allows adding notes in the ticket owner screen of a zoomed ticket in the agent interface.' => '', 'Allows adding notes in the ticket pending screen of a zoomed ticket in the agent interface.' => '', 'Allows adding notes in the ticket priority screen of a zoomed ticket in the agent interface.' => '', 'Allows adding notes in the ticket responsible screen of the agent interface.' => '', 'Allows agents to exchange the axis of a stat if they generate one.' => '', 'Allows agents to generate individual-related stats.' => '', 'Allows choosing between showing the attachments of a ticket in the browser (inline) or just make them downloadable (attachment).' => '', 'Allows choosing the next compose state for customer tickets in the customer interface.' => '', 'Allows customers to change the ticket priority in the customer interface.' => '', 'Allows customers to set the ticket SLA in the customer interface.' => '', 'Allows customers to set the ticket priority in the customer interface.' => '', 'Allows customers to set the ticket queue in the customer interface. If this is set to \'No\', QueueDefault should be configured.' => '', 'Allows customers to set the ticket service in the customer interface.' => '', 'Allows defining new types for ticket (if ticket type feature is enabled).' => '', 'Allows defining services and SLAs for tickets (e. g. email, desktop, network, ...), and escalation attributes for SLAs (if ticket service/SLA feature is enabled).' => '', 'Allows extended search conditions in ticket search of the agent interface. With this feature you can search w. g. with this kind of conditions like "(key1&&key2)" or "(key1||key2)".' => '', 'Allows extended search conditions in ticket search of the customer interface. With this feature you can search w. g. with this kind of conditions like "(key1&&key2)" or "(key1||key2)".' => '', 'Allows having a medium format ticket overview (CustomerInfo => 1 - shows also the customer information).' => '', 'Allows having a small format ticket overview (CustomerInfo => 1 - shows also the customer information).' => '', 'Allows the administrators to login as other users, via the users administration panel.' => '', 'Allows to set a new ticket state in the move ticket screen of the agent interface.' => '', 'Attachments <-> Responses' => '附件 <-> 回復', 'Auto Responses <-> Queues' => '', 'Automated line break in text messages after x number of chars.' => '', 'Automatically lock and set owner to current Agent after selecting for an Bulk Action.' => '', 'Automatically sets the owner of a ticket as the responsible for it (if ticket responsible feature is enabled).' => '', 'Automatically sets the responsible of a ticket (if it is not set yet) after the first owner update.' => '', 'Balanced white skin by Felix Niklas.' => '', 'Blocks all the incoming emails that do not have a valid ticket number in subject with From: @example.com address.' => '', 'Builds an article index right after the article\'s creation.' => '', 'CMD example setup. Ignores emails where external CMD returns some output on STDOUT (email will be piped into STDIN of some.bin).' => '', 'Cache time in seconds for agent authentication in the GenericInterface.' => '', 'Cache time in seconds for customer authentication in the GenericInterface.' => '', 'Cache time in seconds for the web service config backend.' => '', 'Change password' => '', 'Change queue!' => '', 'Change the customer for this ticket' => '', 'Change the free fields for this ticket' => '', 'Change the priority for this ticket' => '', 'Change the responsible person for this ticket' => '', 'Changes the owner of tickets to everyone (useful for ASP). Normally only agent with rw permissions in the queue of the ticket will be shown.' => '', 'Checkbox' => '', 'Checks the SystemID in ticket number detection for follow-ups (use "No" if SystemID has been changed after using the system).' => '', 'Closed tickets of customer' => '', 'Comment for new history entries in the customer interface.' => '', 'Companies' => '', 'Company Tickets' => '', 'Company name for the customer web interface. Will also be included in emails as an X-Header.' => '', 'Configure your own log text for PGP.' => '', 'Configures a default TicketDynmicField setting. "Name" defines the dynamic field which should be used, "Value" is the data that will be set, and "Event" defines the trigger event. Please check the developer manual (http://doc.otrs.org/), chapter "Ticket Event Module".' => '', 'Configures the full-text index. Execute "bin/otrs.RebuildFulltextIndex.pl" in order to generate a new index.' => '', 'Controls if customers have the ability to sort their tickets.' => '', 'Controls if more than one from entry can be set in the new phone ticket in the agent interface.' => '', 'Converts HTML mails into text messages.' => '', 'Create and manage Service Level Agreements (SLAs).' => '', 'Create and manage agents.' => '', 'Create and manage attachments.' => '', 'Create and manage companies.' => '', 'Create and manage customers.' => '', 'Create and manage dynamic fields.' => '', 'Create and manage event based notifications.' => '', 'Create and manage groups.' => '', 'Create and manage notifications that are sent to agents.' => '', 'Create and manage queues.' => '', 'Create and manage response templates.' => '', 'Create and manage responses that are automatically sent.' => '', 'Create and manage roles.' => '', 'Create and manage salutations.' => '', 'Create and manage services.' => '', 'Create and manage signatures.' => '', 'Create and manage ticket priorities.' => '', 'Create and manage ticket states.' => '', 'Create and manage ticket types.' => '', 'Create and manage web services.' => '', 'Create new email ticket and send this out (outbound)' => '', 'Create new phone ticket (inbound)' => '', 'Custom text for the page shown to customers that have no tickets yet.' => '', 'Customer item (icon) which shows the closed tickets of this customer as info block. Setting CustomerUserLogin to 1 searches for tickets based on login name rather than CustomerID.' => '', 'Customer item (icon) which shows the open tickets of this customer as info block. Setting CustomerUserLogin to 1 searches for tickets based on login name rather than CustomerID.' => '', 'Customers <-> Groups' => '', 'Customers <-> Services' => '', 'DEPRECATED! This setting is not used any more and will be removed in a future version of OTRS.' => '', 'Data used to export the search result in CSV format.' => '', 'Date / Time' => '', 'Debugs the translation set. If this is set to "Yes" all strings (text) without translations are written to STDERR. This can be helpful when you are creating a new translation file. Otherwise, this option should remain set to "No".' => '', 'Default ACL values for ticket actions.' => '', 'Default data to use on attribute for ticket search screen. Example: "TicketCreateTimePointFormat=year;TicketCreateTimePointStart=Last;TicketCreateTimePoint=2;".' => '', 'Default data to use on attribute for ticket search screen. Example: "TicketCreateTimeStartYear=2010;TicketCreateTimeStartMonth=10;TicketCreateTimeStartDay=4;TicketCreateTimeStopYear=2010;TicketCreateTimeStopMonth=11;TicketCreateTimeStopDay=3;".' => '', 'Default loop protection module.' => '', 'Default queue ID used by the system in the agent interface.' => '', 'Default skin for OTRS 3.0 interface.' => '', 'Default skin for interface.' => '', 'Default ticket ID used by the system in the agent interface.' => '', 'Default ticket ID used by the system in the customer interface.' => '', 'Default value for NameX' => '', 'Define a filter for html output to add links behind a defined string. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.' => '', 'Define the start day of the week for the date picker.' => '', 'Defines a customer item, which generates a LinkedIn icon at the end of a customer info block.' => '', 'Defines a customer item, which generates a XING icon at the end of a customer info block.' => '', 'Defines a customer item, which generates a google icon at the end of a customer info block.' => '', 'Defines a customer item, which generates a google maps icon at the end of a customer info block.' => '', 'Defines a default list of words, that are ignored by the spell checker.' => '', 'Defines a filter for html output to add links behind CVE numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.' => '', 'Defines a filter for html output to add links behind MSBulletin numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.' => '', 'Defines a filter for html output to add links behind a defined string. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.' => '', 'Defines a filter for html output to add links behind bugtraq numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.' => '', 'Defines a filter to process the text in the articles, in order to highlight predefined keywords.' => '', 'Defines a regular expression that excludes some addresses from the syntax check (if "CheckEmailAddresses" is set to "Yes"). Please enter a regex in this field for email addresses, that aren\'t syntactically valid, but are necessary for the system (i.e. "root@localhost").' => '', 'Defines a regular expression that filters all email addresses that should not be used in the application.' => '', 'Defines a useful module to load specific user options or to display news.' => '', 'Defines all the X-headers that should be scanned.' => '', 'Defines all the languages that are available to the application. The Key/Content pair links the front-end display name to the appropriate language PM file. The "Key" value should be the base-name of the PM file (i.e. de.pm is the file, then de is the "Key" value). The "Content" value should be the display name for the front-end. Specify any own-defined language here (see the developer documentation http://doc.otrs.org/ for more infomation). Please remember to use the HTML equivalents for non-ASCII characters (i.e. for the German oe = o umlaut, it is necessary to use the ö symbol).' => '', 'Defines all the parameters for the RefreshTime object in the customer preferences of the customer interface.' => '', 'Defines all the parameters for the ShownTickets object in the customer preferences of the customer interface.' => '', 'Defines all the parameters for this item in the customer preferences.' => '', 'Defines all the possible stats output formats.' => '', 'Defines an alternate URL, where the login link refers to.' => '', 'Defines an alternate URL, where the logout link refers to.' => '', 'Defines an alternate login URL for the customer panel..' => '', 'Defines an alternate logout URL for the customer panel.' => '', 'Defines an external link to the database of the customer (e.g. \'http://yourhost/customer.php?CID=$Data{"CustomerID"}\' or \'\').' => '', 'Defines how the From field from the emails (sent from answers and email tickets) should look like.' => '', 'Defines if a ticket lock is required in the close ticket screen of the agent interface (if the ticket isn\'t locked yet, the ticket gets locked and the current agent will be set automatically as its owner).' => '', 'Defines if a ticket lock is required in the ticket bounce screen of the agent interface (if the ticket isn\'t locked yet, the ticket gets locked and the current agent will be set automatically as its owner).' => '', 'Defines if a ticket lock is required in the ticket compose screen of the agent interface (if the ticket isn\'t locked yet, the ticket gets locked and the current agent will be set automatically as its owner).' => '', 'Defines if a ticket lock is required in the ticket forward screen of the agent interface (if the ticket isn\'t locked yet, the ticket gets locked and the current agent will be set automatically as its owner).' => '', 'Defines if a ticket lock is required in the ticket free text screen of the agent interface (if the ticket isn\'t locked yet, the ticket gets locked and the current agent will be set automatically as its owner).' => '', 'Defines if a ticket lock is required in the ticket merge screen of a zoomed ticket in the agent interface (if the ticket isn\'t locked yet, the ticket gets locked and the current agent will be set automatically as its owner).' => '', 'Defines if a ticket lock is required in the ticket note screen of the agent interface (if the ticket isn\'t locked yet, the ticket gets locked and the current agent will be set automatically as its owner).' => '', 'Defines if a ticket lock is required in the ticket owner screen of a zoomed ticket in the agent interface (if the ticket isn\'t locked yet, the ticket gets locked and the current agent will be set automatically as its owner).' => '', 'Defines if a ticket lock is required in the ticket pending screen of a zoomed ticket in the agent interface (if the ticket isn\'t locked yet, the ticket gets locked and the current agent will be set automatically as its owner).' => '', 'Defines if a ticket lock is required in the ticket phone inbound screen of the agent interface (if the ticket isn\'t locked yet, the ticket gets locked and the current agent will be set automatically as its owner).' => '', 'Defines if a ticket lock is required in the ticket phone outbound screen of the agent interface (if the ticket isn\'t locked yet, the ticket gets locked and the current agent will be set automatically as its owner).' => '', 'Defines if a ticket lock is required in the ticket priority screen of a zoomed ticket in the agent interface (if the ticket isn\'t locked yet, the ticket gets locked and the current agent will be set automatically as its owner).' => '', 'Defines if a ticket lock is required in the ticket responsible screen of the agent interface (if the ticket isn\'t locked yet, the ticket gets locked and the current agent will be set automatically as its owner).' => '', 'Defines if a ticket lock is required to change the customer of a ticket in the agent interface (if the ticket isn\'t locked yet, the ticket gets locked and the current agent will be set automatically as its owner).' => '', 'Defines if composed messages have to be spell checked in the agent interface.' => '', 'Defines if time accounting is mandatory in the agent interface.' => '', 'Defines if time accounting must be set to all tickets in bulk action.' => '', 'Defines scheduler PID update time in seconds (floating point number).' => '', 'Defines scheduler sleep time in seconds after processing all available tasks (floating point number).' => '', 'Defines the IP regular expression for accessing the local repository. You need to enable this to have access to your local repository and the package::RepositoryList is required on the remote host.' => '', 'Defines the URL CSS path.' => '', 'Defines the URL base path of icons, CSS and Java Script.' => '', 'Defines the URL image path of icons for navigation.' => '', 'Defines the URL java script path.' => '', 'Defines the URL rich text editor path.' => '', 'Defines the address of a dedicated DNS server, if necessary, for the "CheckMXRecord" look-ups.' => '', 'Defines the body text for notification mails sent to agents, about new password (after using this link the new password will be sent).' => '', 'Defines the body text for notification mails sent to agents, with token about new requested password (after using this link the new password will be sent).' => '', 'Defines the body text for notification mails sent to customers, about new account.' => '', 'Defines the body text for notification mails sent to customers, about new password (after using this link the new password will be sent).' => '', 'Defines the body text for notification mails sent to customers, with token about new requested password (after using this link the new password will be sent).' => '', 'Defines the body text for rejected emails.' => '', 'Defines the boldness of the line drawed by the graph.' => '', 'Defines the colors for the graphs.' => '', 'Defines the column to store the keys for the preferences table.' => '', 'Defines the config parameters of this item, to be shown in the preferences view.' => '', 'Defines the config parameters of this item, to be shown in the preferences view. Take care to maintain the dictionaries installed in the system in the data section.' => '', 'Defines the connections for http/ftp, via a proxy.' => '', 'Defines the date input format used in forms (option or input fields).' => '', 'Defines the default CSS used in rich text editors.' => '', 'Defines the default auto response type of the article for this operation.' => '', 'Defines the default body of a note in the ticket free text screen of the agent interface.' => '', 'Defines the default front-end (HTML) theme to be used by the agents and customers. The default themes are Standard and Lite. If you like, you can add your own theme. Please refer the administrator manual located at http://doc.otrs.org/.' => '', 'Defines the default front-end language. All the possible values are determined by the available language files on the system (see the next setting).' => '', 'Defines the default history type in the customer interface.' => '', 'Defines the default maximum number of X-axis attributes for the time scale.' => '', 'Defines the default maximum number of search results shown on the overview page.' => '', 'Defines the default next state for a ticket after customer follow up in the customer interface.' => '', 'Defines the default next state of a ticket after adding a note, in the close ticket screen of the agent interface.' => '', 'Defines the default next state of a ticket after adding a note, in the ticket bulk screen of the agent interface.' => '', 'Defines the default next state of a ticket after adding a note, in the ticket free text screen of the agent interface.' => '', 'Defines the default next state of a ticket after adding a note, in the ticket note screen of the agent interface.' => '', 'Defines the default next state of a ticket after adding a note, in the ticket owner screen of a zoomed ticket in the agent interface.' => '', 'Defines the default next state of a ticket after adding a note, in the ticket pending screen of a zoomed ticket in the agent interface.' => '', 'Defines the default next state of a ticket after adding a note, in the ticket priority screen of a zoomed ticket in the agent interface.' => '', 'Defines the default next state of a ticket after adding a note, in the ticket responsible screen of the agent interface.' => '', 'Defines the default next state of a ticket after being bounced, in the ticket bounce screen of the agent interface.' => '', 'Defines the default next state of a ticket after being forwarded, in the ticket forward screen of the agent interface.' => '', 'Defines the default next state of a ticket if it is composed / answered in the ticket compose screen of the agent interface.' => '', 'Defines the default note body text for phone tickets in the ticket phone inbound screen of the agent interface.' => '', 'Defines the default note body text for phone tickets in the ticket phone outbound screen of the agent interface.' => '', 'Defines the default priority of follow up customer tickets in the ticket zoom screen in the customer interface.' => '', 'Defines the default priority of new customer tickets in the customer interface.' => '', 'Defines the default priority of new tickets.' => '', 'Defines the default queue for new customer tickets in the customer interface.' => '', 'Defines the default selection at the drop down menu for dynamic objects (Form: Common Specification).' => '', 'Defines the default selection at the drop down menu for permissions (Form: Common Specification).' => '', 'Defines the default selection at the drop down menu for stats format (Form: Common Specification). Please insert the format key (see Stats::Format).' => '', 'Defines the default sender type for phone tickets in the ticket phone inbound screen of the agent interface.' => '', 'Defines the default sender type for phone tickets in the ticket phone outbound screen of the agent interface.' => '', 'Defines the default sender type for tickets in the ticket zoom screen of the customer interface.' => '', 'Defines the default sender type of the article for this operation.' => '', 'Defines the default shown ticket search attribute for ticket search screen.' => '', 'Defines the default shown ticket search attribute for ticket search screen. Example: a text, 1, DynamicField_Field1StartYear=2002;DynamicField_Field1StartMonth=12;DynamicField_Field1StartDay=12;DynamicField_Field1StartHour=00;DynamicField_Field1StartMinute=00;DynamicField_Field1StartSecond=00;DynamicField_Field1StopYear=2009;DynamicField_Field1StopMonth=02;DynamicField_Field1StopDay=10;DynamicField_Field1StopHour=23;DynamicField_Field1StopMinute=59;DynamicField_Field1StopSecond=59;.' => '', 'Defines the default sort criteria for all queues displayed in the queue view, after sort by priority is done.' => '', 'Defines the default sort order for all queues in the queue view, after priority sort.' => '', 'Defines the default spell checker dictionary.' => '', 'Defines the default state of new customer tickets in the customer interface.' => '', 'Defines the default state of new tickets.' => '', 'Defines the default subject for phone tickets in the ticket phone inbound screen of the agent interface.' => '', 'Defines the default subject for phone tickets in the ticket phone outbound screen of the agent interface.' => '', 'Defines the default subject of a note in the ticket free text screen of the agent interface.' => '', 'Defines the default ticket attribute for ticket sorting in a ticket search of the customer interface.' => '', 'Defines the default ticket attribute for ticket sorting in the escalation view of the agent interface.' => '', 'Defines the default ticket attribute for ticket sorting in the locked ticket view of the agent interface.' => '', 'Defines the default ticket attribute for ticket sorting in the responsible view of the agent interface.' => '', 'Defines the default ticket attribute for ticket sorting in the status view of the agent interface.' => '', 'Defines the default ticket attribute for ticket sorting in the watch view of the agent interface.' => '', 'Defines the default ticket attribute for ticket sorting of the ticket search result of the agent interface.' => '', 'Defines the default ticket bounced notification for customer/sender in the ticket bounce screen of the agent interface.' => '', 'Defines the default ticket next state after adding a phone note in the ticket phone inbound screen of the agent interface.' => '', 'Defines the default ticket next state after adding a phone note in the ticket phone outbound screen of the agent interface.' => '', 'Defines the default ticket order (after priority sort) in the escalation view of the agent interface. Up: oldest on top. Down: latest on top.' => '', 'Defines the default ticket order (after priority sort) in the status view of the agent interface. Up: oldest on top. Down: latest on top.' => '', 'Defines the default ticket order in the responsible view of the agent interface. Up: oldest on top. Down: latest on top.' => '', 'Defines the default ticket order in the ticket locked view of the agent interface. Up: oldest on top. Down: latest on top.' => '', 'Defines the default ticket order in the ticket search result of the agent interface. Up: oldest on top. Down: latest on top.' => '', 'Defines the default ticket order in the watch view of the agent interface. Up: oldest on top. Down: latest on top.' => '', 'Defines the default ticket order of a search result in the customer interface. Up: oldest on top. Down: latest on top.' => '', 'Defines the default ticket priority in the close ticket screen of the agent interface.' => '', 'Defines the default ticket priority in the ticket bulk screen of the agent interface.' => '', 'Defines the default ticket priority in the ticket free text screen of the agent interface.' => '', 'Defines the default ticket priority in the ticket note screen of the agent interface.' => '', 'Defines the default ticket priority in the ticket owner screen of a zoomed ticket in the agent interface.' => '', 'Defines the default ticket priority in the ticket pending screen of a zoomed ticket in the agent interface.' => '', 'Defines the default ticket priority in the ticket priority screen of a zoomed ticket in the agent interface.' => '', 'Defines the default ticket priority in the ticket responsible screen of the agent interface.' => '', 'Defines the default type for article in the customer interface.' => '', 'Defines the default type of forwarded message in the ticket forward screen of the agent interface.' => '', 'Defines the default type of the article for this operation.' => '', 'Defines the default type of the note in the close ticket screen of the agent interface.' => '', 'Defines the default type of the note in the ticket bulk screen of the agent interface.' => '', 'Defines the default type of the note in the ticket free text screen of the agent interface.' => '', 'Defines the default type of the note in the ticket note screen of the agent interface.' => '', 'Defines the default type of the note in the ticket owner screen of a zoomed ticket in the agent interface.' => '', 'Defines the default type of the note in the ticket pending screen of a zoomed ticket in the agent interface.' => '', 'Defines the default type of the note in the ticket phone inbound screen of the agent interface.' => '', 'Defines the default type of the note in the ticket phone outbound screen of the agent interface.' => '', 'Defines the default type of the note in the ticket priority screen of a zoomed ticket in the agent interface.' => '', 'Defines the default type of the note in the ticket responsible screen of the agent interface.' => '', 'Defines the default type of the note in the ticket zoom screen of the customer interface.' => '', 'Defines the default used Frontend-Module if no Action parameter given in the url on the agent interface.' => '', 'Defines the default used Frontend-Module if no Action parameter given in the url on the customer interface.' => '', 'Defines the default value for the action parameter for the public frontend. The action parameter is used in the scripts of the system.' => '', 'Defines the default viewable sender types of a ticket (default: customer).' => '', 'Defines the filter that processes the text in the articles, in order to highlight URLs.' => '', 'Defines the format of responses in the ticket compose screen of the agent interface ($QData{"OrigFrom"} is From 1:1, $QData{"OrigFromName"} is only realname of From).' => '', 'Defines the fully qualified domain name of the system. This setting is used as a variable, OTRS_CONFIG_FQDN which is found in all forms of messaging used by the application, to build links to the tickets within your system.' => '', 'Defines the groups every customer user will be in (if CustomerGroupSupport is enabled and you don\'t want to manage every user for these groups).' => '', 'Defines the height for the rich text editor component. Enter number (pixels) or percent value (relative).' => '', 'Defines the height of the legend.' => '', 'Defines the history comment for the close ticket screen action, which gets used for ticket history in the agent interface.' => '', 'Defines the history comment for the email ticket screen action, which gets used for ticket history in the agent interface.' => '', 'Defines the history comment for the phone ticket screen action, which gets used for ticket history in the agent interface.' => '', 'Defines the history comment for the ticket free text screen action, which gets used for ticket history.' => '', 'Defines the history comment for the ticket note screen action, which gets used for ticket history in the agent interface.' => '', 'Defines the history comment for the ticket owner screen action, which gets used for ticket history in the agent interface.' => '', 'Defines the history comment for the ticket pending screen action, which gets used for ticket history in the agent interface.' => '', 'Defines the history comment for the ticket phone inbound screen action, which gets used for ticket history in the agent interface.' => '', 'Defines the history comment for the ticket phone outbound screen action, which gets used for ticket history in the agent interface.' => '', 'Defines the history comment for the ticket priority screen action, which gets used for ticket history in the agent interface.' => '', 'Defines the history comment for the ticket responsible screen action, which gets used for ticket history in the agent interface.' => '', 'Defines the history comment for the ticket zoom action, which gets used for ticket history in the customer interface.' => '', 'Defines the history comment for this operation, which gets used for ticket history in the agent interface.' => '', 'Defines the history type for the close ticket screen action, which gets used for ticket history in the agent interface.' => '', 'Defines the history type for the email ticket screen action, which gets used for ticket history in the agent interface.' => '', 'Defines the history type for the phone ticket screen action, which gets used for ticket history in the agent interface.' => '', 'Defines the history type for the ticket free text screen action, which gets used for ticket history.' => '', 'Defines the history type for the ticket note screen action, which gets used for ticket history in the agent interface.' => '', 'Defines the history type for the ticket owner screen action, which gets used for ticket history in the agent interface.' => '', 'Defines the history type for the ticket pending screen action, which gets used for ticket history in the agent interface.' => '', 'Defines the history type for the ticket phone inbound screen action, which gets used for ticket history in the agent interface.' => '', 'Defines the history type for the ticket phone outbound screen action, which gets used for ticket history in the agent interface.' => '', 'Defines the history type for the ticket priority screen action, which gets used for ticket history in the agent interface.' => '', 'Defines the history type for the ticket responsible screen action, which gets used for ticket history in the agent interface.' => '', 'Defines the history type for the ticket zoom action, which gets used for ticket history in the customer interface.' => '', 'Defines the history type for this operation, which gets used for ticket history in the agent interface.' => '', 'Defines the hours and week days of the indicated calendar, to count the working time.' => '', 'Defines the hours and week days to count the working time.' => '', 'Defines the key to be checked with Kernel::Modules::AgentInfo module. If this user preferences key is true, the message is accepted by the system.' => '', 'Defines the key to check with CustomerAccept. If this user preferences key is true, then the message is accepted by the system.' => '', 'Defines the link type \'Normal\'. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link.' => '', 'Defines the link type \'ParentChild\'. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link.' => '', 'Defines the link type groups. The link types of the same group cancel one another. Example: If ticket A is linked per a \'Normal\' link with ticket B, then these tickets could not be additionally linked with link of a \'ParentChild\' relationship.' => '', 'Defines the list of online repositories. Another installations can be used as repository, for example: Key="http://example.com/otrs/public.pl?Action=PublicRepository;File=" and Content="Some Name".' => '', 'Defines the location to get online repository list for additional packages. The first available result will be used.' => '', 'Defines the log module for the system. "File" writes all messages in a given logfile, "SysLog" uses the syslog daemon of the system, e.g. syslogd.' => '', 'Defines the maximal size (in bytes) for file uploads via the browser.' => '', 'Defines the maximal valid time (in seconds) for a session id.' => '', 'Defines the maximum number of pages per PDF file.' => '', 'Defines the maximum size (in MB) of the log file.' => '', 'Defines the module that shows a generic notification in the agent interface. Either "Text" - if configured - or the contents of "File" will be displayed.' => '', 'Defines the module that shows all the currently loged in customers in the agent interface.' => '', 'Defines the module that shows all the currently logged in agents in the agent interface.' => '', 'Defines the module that shows the currently loged in agents in the customer interface.' => '', 'Defines the module that shows the currently loged in customers in the customer interface.' => '', 'Defines the module to authenticate customers.' => '', 'Defines the module to display a notification in the agent interface, (only for agents on the admin group) if the scheduler is not running.' => '', 'Defines the module to display a notification in the agent interface, if the agent is logged in while having out-of-office active.' => '', 'Defines the module to display a notification in the agent interface, if the system is used by the admin user (normally you shouldn\'t work as admin).' => '', 'Defines the module to generate html refresh headers of html sites, in the customer interface.' => '', 'Defines the module to generate html refresh headers of html sites.' => '', 'Defines the module to send emails. "Sendmail" directly uses the sendmail binary of your operating system. Any of the "SMTP" mechanisms use a specified (external) mailserver. "DoNotSendEmail" doesn\'t send emails and it is useful for test systems.' => '', 'Defines the module used to store the session data. With "DB" the frontend server can be splitted from the db server. "FS" is faster.' => '', 'Defines the name of the application, shown in the web interface, tabs and title bar of the web browser.' => '', 'Defines the name of the column to store the data in the preferences table.' => '', 'Defines the name of the column to store the user identifier in the preferences table.' => '', 'Defines the name of the indicated calendar.' => '', 'Defines the name of the key for customer sessions.' => '', 'Defines the name of the session key. E.g. Session, SessionID or OTRS.' => '', 'Defines the name of the table, where the customer preferences are stored.' => '', 'Defines the next possible states after composing / answering a ticket in the ticket compose screen of the agent interface.' => '', 'Defines the next possible states after forwarding a ticket in the ticket forward screen of the agent interface.' => '', 'Defines the next possible states for customer tickets in the customer interface.' => '', 'Defines the next state of a ticket after adding a note, in the close ticket screen of the agent interface.' => '', 'Defines the next state of a ticket after adding a note, in the ticket bulk screen of the agent interface.' => '', 'Defines the next state of a ticket after adding a note, in the ticket free text screen of the agent interface.' => '', 'Defines the next state of a ticket after adding a note, in the ticket note screen of the agent interface.' => '', 'Defines the next state of a ticket after adding a note, in the ticket owner screen of a zoomed ticket in the agent interface.' => '', 'Defines the next state of a ticket after adding a note, in the ticket pending screen of a zoomed ticket in the agent interface.' => '', 'Defines the next state of a ticket after adding a note, in the ticket priority screen of a zoomed ticket in the agent interface.' => '', 'Defines the next state of a ticket after adding a note, in the ticket responsible screen of the agent interface.' => '', 'Defines the next state of a ticket after being bounced, in the ticket bounce screen of the agent interface.' => '', 'Defines the next state of a ticket after being moved to another queue, in the move ticket screen of the agent interface.' => '', 'Defines the parameters for the customer preferences table.' => '', 'Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin.' => '', 'Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin.' => '', 'Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin.' => '', 'Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin.' => '', 'Defines the password to access the SOAP handle (bin/cgi-bin/rpc.pl).' => '', 'Defines the path and TTF-File to handle bold italic monospaced font in PDF documents.' => '', 'Defines the path and TTF-File to handle bold italic proportional font in PDF documents.' => '', 'Defines the path and TTF-File to handle bold monospaced font in PDF documents.' => '', 'Defines the path and TTF-File to handle bold proportional font in PDF documents.' => '', 'Defines the path and TTF-File to handle italic monospaced font in PDF documents.' => '', 'Defines the path and TTF-File to handle italic proportional font in PDF documents.' => '', 'Defines the path and TTF-File to handle monospaced font in PDF documents.' => '', 'Defines the path and TTF-File to handle proportional font in PDF documents.' => '', 'Defines the path for scheduler to store its console output (SchedulerOUT.log and SchedulerERR.log).' => '', 'Defines the path of the shown info file, that is located under Kernel/Output/HTML/Standard/CustomerAccept.dtl.' => '', 'Defines the path to PGP binary.' => '', 'Defines the path to open ssl binary. It may need a HOME env ($ENV{HOME} = \'/var/lib/wwwrun\';).' => '', 'Defines the placement of the legend. This should be a two letter key of the form: \'B[LCR]|R[TCB]\'. The first letter indicates the placement (Bottom or Right), and the second letter the alignment (Left, Right, Center, Top, or Bottom).' => '', 'Defines the postmaster default queue.' => '', 'Defines the receipent target of the phone ticket and the sender of the email ticket ("Queue" shows all queues, "SystemAddress" displays all system addresses) in the agent interface.' => '', 'Defines the receipent target of the tickets ("Queue" shows all queues, "SystemAddress" displays all system addresses) in the customer interface.' => '', 'Defines the search limit for the stats.' => '', 'Defines the sender for rejected emails.' => '', 'Defines the separator between the agents real name and the given queue email address.' => '', 'Defines the spacing of the legends.' => '', 'Defines the standard permissions available for customers within the application. If more permissions are needed, you can enter them here. Permissions must be hard coded to be effective. Please ensure, when adding any of the afore mentioned permissions, that the "rw" permission remains the last entry.' => '', 'Defines the standard size of PDF pages.' => '', 'Defines the state of a ticket if it gets a follow-up and the ticket was already closed.' => '', 'Defines the state of a ticket if it gets a follow-up.' => '', 'Defines the state type of the reminder for pending tickets.' => '', 'Defines the subject for notification mails sent to agents, about new password.' => '', 'Defines the subject for notification mails sent to agents, with token about new requested password.' => '', 'Defines the subject for notification mails sent to customers, about new account.' => '', 'Defines the subject for notification mails sent to customers, about new password.' => '', 'Defines the subject for notification mails sent to customers, with token about new requested password.' => '', 'Defines the subject for rejected emails.' => '', 'Defines the system administrator\'s email address. It will be displayed in the error screens of the application.' => '', 'Defines the system identifier. Every ticket number and http session string contain this ID. This ensures that only tickets which belong to your system will be processed as follow-ups (useful when communicating between two instances of OTRS).' => '', 'Defines the target attribute in the link to external customer database. E.g. \'target="cdb"\'.' => '', 'Defines the time in days to keep log backup files.' => '', 'Defines the time in seconds after which the Scheduler performs an automatic self-restart.' => '', 'Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.' => '', 'Defines the type of protocol, used by ther web server, to serve the application. If https protocol will be used instead of plain http, it must be specified it here. Since this has no affect on the web server\'s settings or behavior, it will not change the method of access to the application and, if it is wrong, it will not prevent you from logging into the application. This setting is used as a variable, OTRS_CONFIG_HttpType which is found in all forms of messaging used by the application, to build links to the tickets within your system.' => '', 'Defines the used character for email quotes in the ticket compose screen of the agent interface.' => '', 'Defines the user identifier for the customer panel.' => '', 'Defines the username to access the SOAP handle (bin/cgi-bin/rpc.pl).' => '', 'Defines the valid state types for a ticket.' => '', 'Defines the valid states for unlocked tickets. To unlock tickets the script "bin/otrs.UnlockTickets.pl" can be used.' => '', 'Defines the viewable locks of a ticket. Default: unlock, tmp_lock.' => '', 'Defines the width for the rich text editor component. Enter number (pixels) or percent value (relative).' => '', 'Defines the width of the legend.' => '', 'Defines which article sender types should be shown in the preview of a ticket.' => '', 'Defines which states should be set automatically (Content), after the pending time of state (Key) has been reached.' => '', 'Defines wich article type should be expanded when entering the overview. If nothing defined, latest article will be expanded.' => '', 'Delay time between autocomplete queries in milliseconds.' => '', 'Deletes a session if the session id is used with an invalid remote IP address.' => '', 'Deletes requested sessions if they have timed out.' => '', 'Determines if the list of possible queues to move to ticket into should be displayed in a dropdown list or in a new window in the agent interface. If "New Window" is set you can add a move note to the ticket.' => '', 'Determines if the search results container for the autocomplete feature should adjust its width dynamically.' => '', 'Determines if the statistics module may generate ticket lists.' => '', 'Determines the next possible ticket states, after the creation of a new email ticket in the agent interface.' => '', 'Determines the next possible ticket states, after the creation of a new phone ticket in the agent interface.' => '', 'Determines the next screen after new customer ticket in the customer interface.' => '', 'Determines the next screen after the follow up screen of a zoomed ticket in the customer interface.' => '', 'Determines the next screen after the ticket is moved. LastScreenOverview will return to search results, queueview, dashboard or the like, LastScreenView will return to TicketZoom.' => '', 'Determines the possible states for pending tickets that changed state after reaching time limit.' => '', 'Determines the strings that will be shown as receipent (To:) of the phone ticket and as sender (From:) of the email ticket in the agent interface. For Queue as NewQueueSelectionType "" shows the names of the queues and for SystemAddress " <>" shows the name and email of the receipent.' => '', 'Determines the strings that will be shown as receipent (To:) of the ticket in the customer interface. For Queue as CustomerPanelSelectionType, "" shows the names of the queues, and for SystemAddress, " <>" shows the name and email of the receipent.' => '', 'Determines the way the linked objects are displayed in each zoom mask.' => '', 'Determines which options will be valid of the recepient (phone ticket) and the sender (email ticket) in the agent interface.' => '', 'Determines which queues will be valid for ticket\'s recepients in the customer interface.' => '', 'Disables sending reminder notifications to the responsible agent of a ticket (Ticket::Responsible needs to be activated).' => '', 'Disables the web installer (http://yourhost.example.com/otrs/installer.pl), to prevent the system from being hijacked. If set to "No", the system can be reinstalled and the current basic configuration will be used to pre-populate the questions within the installer script. If not active, it also disables the GenericAgent, PackageManager and SQL Box (to avoid the use of destructive queries, such as DROP DATABASE, and also to steal user passwords).' => '', 'Displays the accounted time for an article in the ticket zoom view.' => '', 'Dropdown' => '', 'Dynamic Fields Checkbox Backend GUI' => '', 'Dynamic Fields Date Time Backend GUI' => '', 'Dynamic Fields Drop-down Backend GUI' => '', 'Dynamic Fields GUI' => '', 'Dynamic Fields Multiselect Backend GUI' => '', 'Dynamic Fields Overview Limit' => '', 'Dynamic Fields Text Backend GUI' => '', 'Dynamic Fields used to export the search result in CSV format.' => '', 'Dynamic fields limit per page for Dynamic Fields Overview' => '', 'Dynamic fields options shown in the ticket message screen of the customer interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required. NOTE. If you want to display these fields also in the ticket zoom of the customer interface, you have to enable them in CustomerTicketZoom###AttributesView.' => '', 'Dynamic fields shown in the ticket close screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '', 'Dynamic fields shown in the ticket compose screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '', 'Dynamic fields shown in the ticket email screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '', 'Dynamic fields shown in the ticket forward screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '', 'Dynamic fields shown in the ticket free text screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '', 'Dynamic fields shown in the ticket medium format overview screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled.' => '', 'Dynamic fields shown in the ticket move screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '', 'Dynamic fields shown in the ticket note screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '', 'Dynamic fields shown in the ticket owner screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '', 'Dynamic fields shown in the ticket pending screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '', 'Dynamic fields shown in the ticket phone inbound screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '', 'Dynamic fields shown in the ticket phone outbound screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '', 'Dynamic fields shown in the ticket phone screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '', 'Dynamic fields shown in the ticket preview format overview screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled.' => '', 'Dynamic fields shown in the ticket print screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled.' => '', 'Dynamic fields shown in the ticket print screen of the customer interface. Possible settings: 0 = Disabled, 1 = Enabled.' => '', 'Dynamic fields shown in the ticket priority screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '', 'Dynamic fields shown in the ticket responsible screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '', 'Dynamic fields shown in the ticket search overview results screen of the customer interface. Possible settings: 0 = Disabled, 1 = Enabled.' => '', 'Dynamic fields shown in the ticket search screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled.' => '', 'Dynamic fields shown in the ticket search screen of the customer interface. Possible settings: 0 = Disabled, 1 = Enabled.' => '', 'Dynamic fields shown in the ticket small format overview screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled.' => '', 'Dynamic fields shown in the ticket zoom screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled.' => '', 'Dynamic fields shown in the ticket zoom screen of the customer interface. Possible settings: 0 = Disabled, 1 = Enabled.' => '', 'DynamicField backend registration.' => '', 'DynamicField object registration.' => '', 'Email Addresses' => 'Email 地址', 'Enables PDF output. The CPAN module PDF::API2 is required, if not installed, PDF output will be disabled.' => '', 'Enables PGP support. When PGP support is enabled for signing and securing mail, it is HIGHLY recommended that the web server be run as the OTRS user. Otherwise, there will be problems with the privileges when accessing .gnupg folder.' => '', 'Enables S/MIME support.' => '', 'Enables customers to create their own accounts.' => '', 'Enables file upload in the package manager frontend.' => '', 'Enables or disable the debug mode over frontend interface.' => '', 'Enables or disables the autocomplete feature for the customer search in the agent interface.' => '', 'Enables or disables the ticket watcher feature, to keep track of tickets without being the owner nor the responsible.' => '', 'Enables performance log (to log the page response time). It will affect the system performance. Frontend::Module###AdminPerformanceLog must be enabled.' => '', 'Enables spell checker support.' => '', 'Enables ticket bulk action feature for the agent frontend to work on more than one ticket at a time.' => '', 'Enables ticket bulk action feature only for the listed groups.' => '', 'Enables ticket responsible feature, to keep track of a specific ticket.' => '', 'Enables ticket watcher feature only for the listed groups.' => '', 'Escalation view' => '', 'Event list to be displayed on GUI to trigger generic interface invokers.' => '', 'Event module registration. For more performance you can define a trigger event (e. g. Event => TicketCreate). This is only possible if all Ticket dynamic fields need the same event.' => '', 'Example for free text' => '', 'Execute SQL statements.' => '', 'Executes follow up checks on In-Reply-To or References headers for mails that don\'t have a ticket number in the subject.' => '', 'Executes follow up mail attachments checks in mails that don\'t have a ticket number in the subject.' => '', 'Executes follow up mail body checks in mails that don\'t have a ticket number in the subject.' => '', 'Executes follow up plain/raw mail checks in mails that don\'t have a ticket number in the subject.' => '', 'Experimental "Slim" skin which tries to save screen space for power users.' => '', 'Exports the whole article tree in search result (it can affect the system performance).' => '', 'Fetches packages via proxy. Overwrites "WebUserAgent::Proxy".' => '', 'File that is displayed in the Kernel::Modules::AgentInfo module, if located under Kernel/Output/HTML/Standard/AgentInfo.dtl.' => '', 'Filter incoming emails.' => '', 'Forces encoding of outgoing emails (7bit|8bit|quoted-printable|base64).' => '', 'Forces to choose a different ticket state (from current) after lock action. Define the current state as key, and the next state after lock action as content.' => '', 'Forces to unlock tickets after being moved to another queue.' => '', 'Frontend language' => '', 'Frontend module registration (disable company link if no company feature is used).' => '', 'Frontend module registration for the agent interface.' => '', 'Frontend module registration for the customer interface.' => '', 'Frontend theme' => '', 'GenericAgent' => '計劃任務', 'GenericInterface Debugger GUI' => '', 'GenericInterface Invoker GUI' => '', 'GenericInterface Operation GUI' => '', 'GenericInterface TransportHTTPSOAP GUI' => '', 'GenericInterface Web Service GUI' => '', 'GenericInterface Webservice History GUI' => '', 'GenericInterface Webservice Mapping GUI' => '', 'GenericInterface module registration for the invoker layer.' => '', 'GenericInterface module registration for the mapping layer.' => '', 'GenericInterface module registration for the operation layer.' => '', 'GenericInterface module registration for the transport layer.' => '', 'Gives end users the possibility to override the separator character for CSV files, defined in the translation files.' => '', 'Grants access, if the customer ID of the ticket matches the customer user\'s ID and the customer user has group permissions on the queue the ticket is in.' => '', 'Helps to extend your articles full-text search (From, To, Cc, Subject and Body search). Runtime will do full-text searches on live data (it works fine for up to 50.000 tickets). StaticDB will strip all articles and will build an index after article creation, increasing fulltext searches about 50%. To create an initial index use "bin/otrs.RebuildFulltextIndex.pl".' => '', 'If "DB" was selected for Customer::AuthModule, a database driver (normally autodetection is used) can be specified.' => '', 'If "DB" was selected for Customer::AuthModule, a password to connect to the customer table can be specified.' => '', 'If "DB" was selected for Customer::AuthModule, a username to connect to the customer table can be specified.' => '', 'If "DB" was selected for Customer::AuthModule, the DSN for the connection to the customer table must be specified.' => '', 'If "DB" was selected for Customer::AuthModule, the column name for the CustomerPassword in the customer table must be specified.' => '', 'If "DB" was selected for Customer::AuthModule, the crypt type of passwords must be specified.' => '', 'If "DB" was selected for Customer::AuthModule, the name of the column for the CustomerKey in the customer table must be specified.' => '', 'If "DB" was selected for Customer::AuthModule, the name of the table where your customer data should be stored must be specified.' => '', 'If "DB" was selected for SessionModule, a column for the identifiers in session table must be specified.' => '', 'If "DB" was selected for SessionModule, a column for the values in session table must be specified.' => '', 'If "DB" was selected for SessionModule, a table in database where session data will be stored must be specified.' => '', 'If "FS" was selected for SessionModule, a directory where the session data will be stored must be specified.' => '', 'If "HTTPBasicAuth" was selected for Customer::AuthModule, you can specify (by using a RegExp) to strip parts of REMOTE_USER (e. g. for to remove trailing domains). RegExp-Note, $1 will be the new Login.' => '', 'If "HTTPBasicAuth" was selected for Customer::AuthModule, you can specify to strip leading parts of user names (e. g. for domains like example_domain\user to user).' => '', 'If "LDAP" was selected for Customer::AuthModule and if you want to add a suffix to every customer login name, specifiy it here, e. g. you just want to write the username user but in your LDAP directory exists user@domain.' => '', 'If "LDAP" was selected for Customer::AuthModule and special paramaters are needed for the Net::LDAP perl module, you can specify them here. See "perldoc Net::LDAP" for more information about the parameters.' => '', 'If "LDAP" was selected for Customer::AuthModule and your users have only anonymous access to the LDAP tree, but you want to search through the data, you can do this with a user who has access to the LDAP directory. Specify the password for this special user here.' => '', 'If "LDAP" was selected for Customer::AuthModule and your users have only anonymous access to the LDAP tree, but you want to search through the data, you can do this with a user who has access to the LDAP directory. Specify the username for this special user here.' => '', 'If "LDAP" was selected for Customer::AuthModule, the BaseDN must be specified.' => '', 'If "LDAP" was selected for Customer::AuthModule, the LDAP host can be specified.' => '', 'If "LDAP" was selected for Customer::AuthModule, the user identifier must be specified.' => '', 'If "LDAP" was selected for Customer::AuthModule, user attributes can be specified. For LDAP posixGroups use UID, for non LDAP posixGroups use full user DN.' => '', 'If "LDAP" was selected for Customer::AuthModule, you can specify access attributes here.' => '', 'If "LDAP" was selected for Customer::AuthModule, you can specify if the applications will stop if e. g. a connection to a server can\'t be established due to network problems.' => '', 'If "LDAP" was selected for Customer::Authmodule, you can check if the user is allowed to authenticate because he is in a posixGroup, e.g. user needs to be in a group xyz to use OTRS. Specify the group, who may access the system.' => '', 'If "LDAP" was selected, you can add a filter to each LDAP query, e.g. (mail=*), (objectclass=user) or (!objectclass=computer).' => '', 'If "Radius" was selected for Customer::AuthModule, the password to authenticate to the radius host must be specified.' => '', 'If "Radius" was selected for Customer::AuthModule, the radius host must be specified.' => '', 'If "Radius" was selected for Customer::AuthModule, you can specify if the applications will stop if e. g. a connection to a server can\'t be established due to network problems.' => '', 'If "Sendmail" was selected as SendmailModule, the location of the sendmail binary and the needed options must be specified.' => '', 'If "SysLog" was selected for LogModule, a special log facility can be specified.' => '', 'If "SysLog" was selected for LogModule, a special log sock can be specified (on solaris you may need to use \'stream\').' => '', 'If "SysLog" was selected for LogModule, the charset that should be used for logging can be specified.' => '', 'If "file" was selected for LogModule, a logfile must be specified. If the file doesn\'t exist, it will be created by the system.' => '', 'If a note is added by an agent, sets the state of a ticket in the close ticket screen of the agent interface.' => '', 'If a note is added by an agent, sets the state of a ticket in the ticket bulk screen of the agent interface.' => '', 'If a note is added by an agent, sets the state of a ticket in the ticket free text screen of the agent interface.' => '', 'If a note is added by an agent, sets the state of a ticket in the ticket note screen of the agent interface.' => '', 'If a note is added by an agent, sets the state of a ticket in the ticket responsible screen of the agent interface.' => '', 'If a note is added by an agent, sets the state of the ticket in the ticket owner screen of a zoomed ticket in the agent interface.' => '', 'If a note is added by an agent, sets the state of the ticket in the ticket pending screen of a zoomed ticket in the agent interface.' => '', 'If a note is added by an agent, sets the state of the ticket in the ticket priority screen of a zoomed ticket in the agent interface.' => '', 'If any of the "SMTP" mechanisms was selected as SendmailModule, and authentication to the mail server is needed, a password must be specified.' => '', 'If any of the "SMTP" mechanisms was selected as SendmailModule, and authentication to the mail server is needed, an username must be specified.' => '', 'If any of the "SMTP" mechanisms was selected as SendmailModule, the mailhost that sends out the mails must be specified.' => '', 'If any of the "SMTP" mechanisms was selected as SendmailModule, the port where your mailserver is listening for incoming connections must be specified.' => '', 'If enabled, OTRS will deliver all CSS files in minified form. WARNING: If you turn this off, there will likely be problems in IE 7, because it cannot load more than 32 CSS files.' => '', 'If enabled, OTRS will deliver all JavaScript files in minified form.' => '', 'If enabled, TicketPhone and TicketEmail will be open in new windows.' => '', 'If enabled, the OTRS version tag will be removed from the HTTP headers.' => '', 'If enabled, the different overviews (Dashboard, LockedView, QueueView) will automatically refresh after the specified time.' => '', 'If enabled, the first level of the main menu opens on mouse hover (instead of click only).' => '', 'If set, this address is used as envelope sender header in outgoing notifications. If no address is specified, the envelope sender header is empty.' => '', 'If this regex matches, no message will be send by the autoresponder.' => '', 'If you want to use a mirror database for agent ticket fulltext search or to generate stats, specify the DSN to this database.' => '', 'If you want to use a mirror database for agent ticket fulltext search or to generate stats, the password to authenticate to this database can be specified.' => '', 'If you want to use a mirror database for agent ticket fulltext search or to generate stats, the user to authenticate to this database can be specified.' => '', 'Ignore article with system sender type for new article feature (e. g. auto responses or email notifications).' => '', 'Includes article create times in the ticket search of the agent interface.' => '', 'IndexAccelerator: to choose your backend TicketViewAccelerator module. "RuntimeDB" generates each queue view on the fly from ticket table (no performance problems up to approx. 60.000 tickets in total and 6.000 open tickets in the system). "StaticDB" is the most powerful module, it uses an extra ticket-index table that works like a view (recommended if more than 80.000 and 6.000 open tickets are stored in the system). Use the script "bin/otrs.RebuildTicketIndex.pl" for initial index update.' => '', 'Install ispell or aspell on the system, if you want to use a spell checker. Please specify the path to the aspell or ispell binary on your operating system.' => '', 'Interface language' => '', 'It is possible to configure different skins, for example to distinguish between diferent agents, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid skin on your system. Please see the example entries for the proper form of the regex.' => '', 'It is possible to configure different skins, for example to distinguish between diferent customers, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid skin on your system. Please see the example entries for the proper form of the regex.' => '', 'It is possible to configure different themes, for example to distinguish between agents and customers, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid theme on your system. Please see the example entries for the proper form of the regex.' => '', 'Link agents to groups.' => '', 'Link agents to roles.' => '', 'Link attachments to responses templates.' => '', 'Link customers to groups.' => '', 'Link customers to services.' => '', 'Link queues to auto responses.' => '', 'Link responses to queues.' => '', 'Link roles to groups.' => '', 'Links 2 tickets with a "Normal" type link.' => '', 'Links 2 tickets with a "ParentChild" type link.' => '', 'List of CSS files to always be loaded for the agent interface.' => '', 'List of CSS files to always be loaded for the customer interface.' => '', 'List of IE6-specific CSS files to always be loaded for the customer interface.' => '', 'List of IE7-specific CSS files to always be loaded for the customer interface.' => '', 'List of IE8-specific CSS files to always be loaded for the agent interface.' => '', 'List of IE8-specific CSS files to always be loaded for the customer interface.' => '', 'List of JS files to always be loaded for the agent interface.' => '', 'List of JS files to always be loaded for the customer interface.' => '', 'List of default StandardResponses which are assigned automatically to new Queues upon creation.' => '', 'Log file for the ticket counter.' => '', 'Mail Accounts' => '', 'Makes the application check the MX record of email addresses before sending an email or submitting a telephone or email ticket.' => '', 'Makes the application check the syntax of email addresses.' => '', 'Makes the picture transparent.' => '', 'Makes the session management use html cookies. If html cookies are disabled or if the client browser disabled html cookies, then the system will work as usual and append the session id to the links.' => '', 'Manage PGP keys for email encryption.' => '', 'Manage POP3 or IMAP accounts to fetch email from.' => '', 'Manage S/MIME certificates for email encryption.' => '', 'Manage existing sessions.' => '', 'Manage periodic tasks.' => '', 'Max size (in characters) of the customer information table (phone and email) in the compose screen.' => '', 'Max size of the subjects in an email reply.' => '', 'Maximal auto email responses to own email-address a day (Loop-Protection).' => '', 'Maximal size in KBytes for mails that can be fetched via POP3/POP3S/IMAP/IMAPS (KBytes).' => '', 'Maximum number of tickets to be displayed in the result of a search in the agent interface.' => '', 'Maximum number of tickets to be displayed in the result of a search in the customer interface.' => '', 'Maximum size (in characters) of the customer info table in the queue view.' => '', 'Maximum size (in characters) of the customer information table in the ticket zoom view.' => '', 'Module for To-selection in new ticket screen in the customer interface.' => '', 'Module to check customer permissions.' => '', 'Module to check if a user is in a special group. Access is granted, if the user is in the specified group and has ro and rw permissions.' => '', 'Module to check if arrived emails should be marked as email-internal (because of original forwared internal email it college). ArticleType and SenderType define the values for the arrived email/article.' => '', 'Module to check the agent responsible of a ticket.' => '', 'Module to check the group permissions for the access to customer tickets.' => '', 'Module to check the owner of a ticket.' => '', 'Module to check the watcher agents of a ticket.' => '', 'Module to compose signed messages (PGP or S/MIME).' => '', 'Module to crypt composed messages (PGP or S/MIME).' => '', 'Module to filter and manipulate incoming messages. Block/ignore all spam email with From: noreply@ address.' => '', 'Module to filter and manipulate incoming messages. Get a 4 digit number to ticket free text, use regex in Match e. g. From => \'(.+?)@.+?\', and use () as [***] in Set =>.' => '', 'Module to generate accounted time ticket statistics.' => '', 'Module to generate html OpenSearch profile for short ticket search in the agent interface.' => '', 'Module to generate html OpenSearch profile for short ticket search in the customer interface.' => '', 'Module to generate ticket solution and response time statistics.' => '', 'Module to generate ticket statistics.' => '', 'Module to show notifications and escalations (ShownMax: max. shown escalations, EscalationInMinutes: Show ticket which will escalation in, CacheTime: Cache of calculated escalations in seconds).' => '', 'Module to use database filter storage.' => '', 'Multiselect' => '', 'My Tickets' => '', 'Name of custom queue. The custom queue is a queue selection of your preferred queues and can be selected in the preferences settings.' => '', 'NameX' => '', 'New email ticket' => '', 'New phone ticket' => '', 'Next possible ticket states after adding a phone note in the ticket phone inbound screen of the agent interface.' => '', 'Next possible ticket states after adding a phone note in the ticket phone outbound screen of the agent interface.' => '', 'Notifications (Event)' => '', 'Number of displayed tickets' => '', 'Number of lines (per ticket) that are shown by the search utility in the agent interface.' => '', 'Number of tickets to be displayed in each page of a search result in the agent interface.' => '', 'Number of tickets to be displayed in each page of a search result in the customer interface.' => '', 'Open tickets of customer' => '', 'Overloads (redefines) existing functions in Kernel::System::Ticket. Used to easily add customizations.' => '', 'Overview Escalated Tickets' => '', 'Overview Refresh Time' => '', 'Overview of all open Tickets.' => '', 'PGP Key Management' => '', 'PGP Key Upload' => '', 'Parameters for the CreateNextMask object in the preference view of the agent interface.' => '', 'Parameters for the CustomQueue object in the preference view of the agent interface.' => '', 'Parameters for the FollowUpNotify object in the preference view of the agent interface.' => '', 'Parameters for the LockTimeoutNotify object in the preference view of the agent interface.' => '', 'Parameters for the MoveNotify object in the preference view of the agent interface.' => '', 'Parameters for the NewTicketNotify object in the preferences view of the agent interface.' => '', 'Parameters for the RefreshTime object in the preference view of the agent interface.' => '', 'Parameters for the WatcherNotify object in the preference view of the agent interface.' => '', 'Parameters for the dashboard backend of the new tickets overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.' => '', 'Parameters for the dashboard backend of the ticket calendar of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.' => '', 'Parameters for the dashboard backend of the ticket escalation overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.' => '', 'Parameters for the dashboard backend of the ticket pending reminder overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.' => '', 'Parameters for the dashboard backend of the ticket pending reminder overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.' => '', 'Parameters for the dashboard backend of the ticket stats of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.' => '', 'Parameters for the pages (in which the dynamic fields are shown) of the dynamic fields overview.' => '', 'Parameters for the pages (in which the tickets are shown) of the medium ticket overview.' => '', 'Parameters for the pages (in which the tickets are shown) of the small ticket overview.' => '', 'Parameters for the pages (in which the tickets are shown) of the ticket preview overview.' => '', 'Parameters of the example SLA attribute Comment2.' => '', 'Parameters of the example queue attribute Comment2.' => '', 'Parameters of the example service attribute Comment2.' => '', 'Path for the log file (it only applies if "FS" was selected for LoopProtectionModule and it is mandatory).' => '', 'Path of the file that stores all the settings for the QueueObject object for the agent interface.' => '', 'Path of the file that stores all the settings for the QueueObject object for the customer interface.' => '', 'Path of the file that stores all the settings for the TicketObject for the agent interface.' => '', 'Path of the file that stores all the settings for the TicketObject for the customer interface.' => '', 'Performs the configured action for each event (as an Invoker) for each configured Webservice.' => '', 'Permitted width for compose email windows.' => '', 'Permitted width for compose note windows.' => '', 'Picture-Upload' => '', 'PostMaster Filters' => '', 'PostMaster Mail Accounts' => '', 'Protection against CSRF (Cross Site Request Forgery) exploits (for more info see http://en.wikipedia.org/wiki/Cross-site_request_forgery).' => '', 'Queue view' => '', 'Refresh Overviews after' => '', 'Refresh interval' => '', 'Replaces the original sender with current customer\'s email address on compose answer in the ticket compose screen of the agent interface.' => '', 'Required permissions to change the customer of a ticket in the agent interface.' => '', 'Required permissions to use the close ticket screen in the agent interface.' => '', 'Required permissions to use the ticket bounce screen in the agent interface.' => '', 'Required permissions to use the ticket compose screen in the agent interface.' => '', 'Required permissions to use the ticket forward screen in the agent interface.' => '', 'Required permissions to use the ticket free text screen in the agent interface.' => '', 'Required permissions to use the ticket merge screen of a zoomed ticket in the agent interface.' => '', 'Required permissions to use the ticket note screen in the agent interface.' => '', 'Required permissions to use the ticket owner screen of a zoomed ticket in the agent interface.' => '', 'Required permissions to use the ticket pending screen of a zoomed ticket in the agent interface.' => '', 'Required permissions to use the ticket phone inbound screen in the agent interface.' => '', 'Required permissions to use the ticket phone outbound screen in the agent interface.' => '', 'Required permissions to use the ticket priority screen of a zoomed ticket in the agent interface.' => '', 'Required permissions to use the ticket responsible screen in the agent interface.' => '', 'Resets and unlocks the owner of a ticket if it was moved to another queue.' => '', 'Responses <-> Queues' => '', 'Restores a ticket from the archive (only if the event is a state change, from closed to any open available state).' => '', 'Roles <-> Groups' => '角色 <-> 組', 'Runs an initial wildcard search of the existing customer users when accessing the AdminCustomerUser module.' => '', 'Runs the system in "Demo" mode. If set to "Yes", agents can change preferences, such as selection of language and theme via the agent web interface. These changes are only valid for the current session. It will not be possible for agents to change their passwords.' => '', 'S/MIME Certificate Upload' => '', 'Saves the attachments of articles. "DB" stores all data in the database (not recommended for storing big attachments). "FS" stores the data on the filesystem; this is faster but the webserver should run under the OTRS user. You can switch between the modules even on a system that is already in production without any loss of data.' => '', 'Saves the login and password on the session table in the database, if "DB" was selected for SessionModule.' => '', 'Search backend default router.' => '', 'Search backend router.' => '', 'Select your frontend Theme.' => '界面主題.', 'Selects the module to handle uploads via the web interface. "DB" stores all uploads in the database, "FS" uses the file system.' => '', 'Selects the ticket number generator module. "AutoIncrement" increments the ticket number, the SystemID and the counter are used with SystemID.counter format (e.g. 1010138, 1010139). With "Date" the ticket numbers will be generated by the current date, the SystemID and the counter. The format looks like Year.Month.Day.SystemID.counter (e.g. 200206231010138, 200206231010139). With "DateChecksum" the counter will be appended as checksum to the string of date and SystemID. The checksum will be rotated on a daily basis. The format looks like Year.Month.Day.SystemID.Counter.CheckSum (e.g. 2002070110101520, 2002070110101535). "Random" generates randomized ticket numbers in the format "SystemID.Random" (e.g. 100057866352, 103745394596).' => '', 'Send me a notification if a customer sends a follow up and I\'m the owner of the ticket or the ticket is unlocked and is in one of my subscribed queues.' => '如果客戶發送了 Ticket 回復，並且我是該 Ticket 的所有者.', 'Send notifications to users.' => '', 'Send ticket follow up notifications' => '', 'Sender type for new tickets from the customer inteface.' => '', 'Sends agent follow-up notification only to the owner, if a ticket is unlocked (the default is to send the notification to all agents).' => '', 'Sends all outgoing email via bcc to the specified address. Please use this only for backup reasons.' => '', 'Sends customer notifications just to the mapped customer. Normally, if no customer is mapped, the latest customer sender gets the notification.' => '', 'Sends reminder notifications of unlocked ticket after reaching the reminder date (only sent to ticket owner).' => '', 'Sends the notifications which are configured in the admin interface under "Notfication (Event)".' => '', 'Set sender email addresses for this system.' => '', 'Set the default height (in pixels) of inline HTML articles in AgentTicketZoom.' => '', 'Set the maximum height (in pixels) of inline HTML articles in AgentTicketZoom.' => '', 'Set this to yes if you trust in all your public and private pgp keys, even if they are not certified with a trusted signature.' => '', 'Sets if ticket owner must be selected by the agent.' => '', 'Sets the PendingTime of a ticket to 0 if the state is changed to a non-pending state.' => '', 'Sets the age in minutes (first level) for highlighting queues that contain untouched tickets.' => '', 'Sets the age in minutes (second level) for highlighting queues that contain untouched tickets.' => '', 'Sets the configuration level of the administrator. Depending on the config level, some sysconfig options will be not shown. The config levels are in in ascending order: Expert, Advanced, Beginner. The higher the config level is (e.g. Beginner is the highest), the less likely is it that the user can accidentally configure the system in a way that it is not usable any more.' => '', 'Sets the default article type for new email tickets in the agent interface.' => '', 'Sets the default article type for new phone tickets in the agent interface.' => '', 'Sets the default body text for notes added in the close ticket screen of the agent interface.' => '', 'Sets the default body text for notes added in the ticket move screen of the agent interface.' => '', 'Sets the default body text for notes added in the ticket note screen of the agent interface.' => '', 'Sets the default body text for notes added in the ticket owner screen of a zoomed ticket in the agent interface.' => '', 'Sets the default body text for notes added in the ticket pending screen of a zoomed ticket in the agent interface.' => '', 'Sets the default body text for notes added in the ticket priority screen of a zoomed ticket in the agent interface.' => '', 'Sets the default body text for notes added in the ticket responsible screen of the agent interface.' => '', 'Sets the default link type of splitted tickets in the agent interface.' => '', 'Sets the default next state for new phone tickets in the agent interface.' => '', 'Sets the default next ticket state, after the creation of an email ticket in the agent interface.' => '', 'Sets the default note text for new telephone tickets. E.g \'New ticket via call\' in the agent interface.' => '', 'Sets the default priority for new email tickets in the agent interface.' => '', 'Sets the default priority for new phone tickets in the agent interface.' => '', 'Sets the default sender type for new email tickets in the agent interface.' => '', 'Sets the default sender type for new phone ticket in the agent interface.' => '', 'Sets the default subject for new email tickets (e.g. \'email Outbound\') in the agent interface.' => '', 'Sets the default subject for new phone tickets (e.g. \'Phone call\') in the agent interface.' => '', 'Sets the default subject for notes added in the close ticket screen of the agent interface.' => '', 'Sets the default subject for notes added in the ticket move screen of the agent interface.' => '', 'Sets the default subject for notes added in the ticket note screen of the agent interface.' => '', 'Sets the default subject for notes added in the ticket owner screen of a zoomed ticket in the agent interface.' => '', 'Sets the default subject for notes added in the ticket pending screen of a zoomed ticket in the agent interface.' => '', 'Sets the default subject for notes added in the ticket priority screen of a zoomed ticket in the agent interface.' => '', 'Sets the default subject for notes added in the ticket responsible screen of the agent interface.' => '', 'Sets the default text for new email tickets in the agent interface.' => '', 'Sets the display order of the different items in the preferences view.' => '', 'Sets the inactivity time (in seconds) to pass before a session is killed and a user is loged out.' => '', 'Sets the minimal ticket counter size (if "AutoIncrement" was selected as TicketNumberGenerator). Default is 5, this means the counter starts from 10000.' => '', 'Sets the minimum number of characters before autocomplete query is sent.' => '', 'Sets the number of lines that are displayed in text messages (e.g. ticket lines in the QueueZoom).' => '', 'Sets the number of search results to be displayed for the autocomplete feature.' => '', 'Sets the options for PGP binary.' => '', 'Sets the order of the different items in the customer preferences view.' => '', 'Sets the password for private PGP key.' => '', 'Sets the prefered time units (e.g. work units, hours, minutes).' => '', 'Sets the prefix to the scripts folder on the server, as configured on the web server. This setting is used as a variable, OTRS_CONFIG_ScriptAlias which is found in all forms of messaging used by the application, to build links to the tickets within the system.' => '', 'Sets the responsible agent of the ticket in the close ticket screen of the agent interface.' => '', 'Sets the responsible agent of the ticket in the ticket bulk screen of the agent interface.' => '', 'Sets the responsible agent of the ticket in the ticket free text screen of the agent interface.' => '', 'Sets the responsible agent of the ticket in the ticket note screen of the agent interface.' => '', 'Sets the responsible agent of the ticket in the ticket owner screen of a zoomed ticket in the agent interface.' => '', 'Sets the responsible agent of the ticket in the ticket pending screen of a zoomed ticket in the agent interface.' => '', 'Sets the responsible agent of the ticket in the ticket priority screen of a zoomed ticket in the agent interface.' => '', 'Sets the responsible agent of the ticket in the ticket responsible screen of the agent interface.' => '', 'Sets the service in the close ticket screen of the agent interface (Ticket::Service needs to be activated).' => '', 'Sets the service in the ticket free text screen of the agent interface (Ticket::Service needs to be activated).' => '', 'Sets the service in the ticket note screen of the agent interface (Ticket::Service needs to be activated).' => '', 'Sets the service in the ticket owner screen of a zoomed ticket in the agent interface (Ticket::Service needs to be activated).' => '', 'Sets the service in the ticket pending screen of a zoomed ticket in the agent interface (Ticket::Service needs to be activated).' => '', 'Sets the service in the ticket priority screen of a zoomed ticket in the agent interface (Ticket::Service needs to be activated).' => '', 'Sets the service in the ticket responsible screen of the agent interface (Ticket::Service needs to be activated).' => '', 'Sets the size of the statistic graph.' => '', 'Sets the stats hook.' => '', 'Sets the system time zone (required a system with UTC as system time). Otherwise this is a diff time to the local time.' => '', 'Sets the ticket owner in the close ticket screen of the agent interface.' => '', 'Sets the ticket owner in the ticket bulk screen of the agent interface.' => '', 'Sets the ticket owner in the ticket free text screen of the agent interface.' => '', 'Sets the ticket owner in the ticket note screen of the agent interface.' => '', 'Sets the ticket owner in the ticket owner screen of a zoomed ticket in the agent interface.' => '', 'Sets the ticket owner in the ticket pending screen of a zoomed ticket in the agent interface.' => '', 'Sets the ticket owner in the ticket priority screen of a zoomed ticket in the agent interface.' => '', 'Sets the ticket owner in the ticket responsible screen of the agent interface.' => '', 'Sets the ticket type in the close ticket screen of the agent interface (Ticket::Type needs to be activated).' => '', 'Sets the ticket type in the ticket bulk screen of the agent interface.' => '', 'Sets the ticket type in the ticket free text screen of the agent interface (Ticket::Type needs to be activated).' => '', 'Sets the ticket type in the ticket note screen of the agent interface (Ticket::Type needs to be activated).' => '', 'Sets the ticket type in the ticket owner screen of a zoomed ticket in the agent interface (Ticket::Type needs to be activated).' => '', 'Sets the ticket type in the ticket pending screen of a zoomed ticket in the agent interface (Ticket::Type needs to be activated).' => '', 'Sets the ticket type in the ticket priority screen of a zoomed ticket in the agent interface (Ticket::Type needs to be activated).' => '', 'Sets the ticket type in the ticket responsible screen of the agent interface (Ticket::Type needs to be activated).' => '', 'Sets the time type which should be shown.' => '', 'Sets the timeout (in seconds) for http/ftp downloads.' => '', 'Sets the timeout (in seconds) for package downloads. Overwrites "WebUserAgent::Timeout".' => '', 'Sets the user time zone per user (required a system with UTC as system time and UTC under TimeZone). Otherwise this is a diff time to the local time.' => '', 'Sets the user time zone per user based on java script / browser time zone offset feature at login time.' => '', 'Show a responsible selection in phone and email tickets in the agent interface.' => '', 'Show article as rich text even if rich text writing is disabled.' => '', 'Shows a count of icons in the ticket zoom, if the article has attachments.' => '', 'Shows a link in the menu for subscribing / unsubscribing from a ticket in the ticket zoom view of the agent interface.' => '', 'Shows a link in the menu that allows linking a ticket with another object in the ticket zoom view of the agent interface.' => '', 'Shows a link in the menu that allows merging tickets in the ticket zoom view of the agent interface.' => '', 'Shows a link in the menu to access the history of a ticket in the ticket zoom view of the agent interface.' => '', 'Shows a link in the menu to add a free text field in the ticket zoom view of the agent interface.' => '', 'Shows a link in the menu to add a note in the ticket zoom view of the agent interface.' => '', 'Shows a link in the menu to add a note to a ticket in every ticket overview of the agent interface.' => '', 'Shows a link in the menu to close a ticket in every ticket overview of the agent interface.' => '', 'Shows a link in the menu to close a ticket in the ticket zoom view of the agent interface.' => '', 'Shows a link in the menu to delete a ticket in every ticket overview of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".' => '', 'Shows a link in the menu to delete a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".' => '', 'Shows a link in the menu to go back in the ticket zoom view of the agent interface.' => '', 'Shows a link in the menu to lock / unlock a ticket in the ticket overviews of the agent interface.' => '', 'Shows a link in the menu to lock/unlock tickets in the ticket zoom view of the agent interface.' => '', 'Shows a link in the menu to move a ticket in every ticket overview of the agent interface.' => '', 'Shows a link in the menu to print a ticket or an article in the ticket zoom view of the agent interface.' => '', 'Shows a link in the menu to see the customer who requested the ticket in the ticket zoom view of the agent interface.' => '', 'Shows a link in the menu to see the history of a ticket in every ticket overview of the agent interface.' => '', 'Shows a link in the menu to see the owner of a ticket in the ticket zoom view of the agent interface.' => '', 'Shows a link in the menu to see the priority of a ticket in the ticket zoom view of the agent interface.' => '', 'Shows a link in the menu to see the responsible agent of a ticket in the ticket zoom view of the agent interface.' => '', 'Shows a link in the menu to set a ticket as pending in the ticket zoom view of the agent interface.' => '', 'Shows a link in the menu to set a ticket as spam in every ticket overview of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".' => '', 'Shows a link in the menu to set the priority of a ticket in every ticket overview of the agent interface.' => '', 'Shows a link in the menu to zoom a ticket in the ticket overviews of the agent interface.' => '', 'Shows a link to access article attachments via a html online viewer in the zoom view of the article in the agent interface.' => '', 'Shows a link to download article attachments in the zoom view of the article in the agent interface.' => '', 'Shows a link to see a zoomed email ticket in plain text.' => '', 'Shows a link to set a ticket as spam in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".' => '', 'Shows a list of all the involved agents on this ticket, in the close ticket screen of the agent interface.' => '', 'Shows a list of all the involved agents on this ticket, in the ticket free text screen of the agent interface.' => '', 'Shows a list of all the involved agents on this ticket, in the ticket note screen of the agent interface.' => '', 'Shows a list of all the involved agents on this ticket, in the ticket owner screen of a zoomed ticket in the agent interface.' => '', 'Shows a list of all the involved agents on this ticket, in the ticket pending screen of a zoomed ticket in the agent interface.' => '', 'Shows a list of all the involved agents on this ticket, in the ticket priority screen of a zoomed ticket in the agent interface.' => '', 'Shows a list of all the involved agents on this ticket, in the ticket responsible screen of the agent interface.' => '', 'Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the close ticket screen of the agent interface.' => '', 'Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket free text screen of the agent interface.' => '', 'Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket note screen of the agent interface.' => '', 'Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket owner screen of a zoomed ticket in the agent interface.' => '', 'Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket pending screen of a zoomed ticket in the agent interface.' => '', 'Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket priority screen of a zoomed ticket in the agent interface.' => '', 'Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket responsible screen of the agent interface.' => '', 'Shows a preview of the ticket overview (CustomerInfo => 1 - shows also Customer-Info, CustomerInfoMaxSize max. size in characters of Customer-Info).' => '', 'Shows all both ro and rw queues in the queue view.' => '', 'Shows all open tickets (even if they are locked) in the escalation view of the agent interface.' => '', 'Shows all open tickets (even if they are locked) in the status view of the agent interface.' => '', 'Shows all the articles of the ticket (expanded) in the zoom view.' => '', 'Shows all the customer identifiers in a multi-select field (not useful if you have a lot of customer identifiers).' => '', 'Shows an owner selection in phone and email tickets in the agent interface.' => '', 'Shows colors for different article types in the article table.' => '', 'Shows customer history tickets in AgentTicketPhone, AgentTicketEmail and AgentTicketCustomer.' => '', 'Shows either the last customer article\'s subject or the ticket title in the small format overview.' => '', 'Shows existing parent/child queue lists in the system in the form of a tree or a list.' => '', 'Shows the activated ticket attributes in the customer interface (0 = Disabled and 1 = Enabled).' => '', 'Shows the articles sorted normally or in reverse, under ticket zoom in the agent interface.' => '', 'Shows the customer user information (phone and email) in the compose screen.' => '', 'Shows the customer user\'s info in the ticket zoom view.' => '', 'Shows the message of the day (MOTD) in the agent dashboard. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually.' => '', 'Shows the message of the day on login screen of the agent interface.' => '', 'Shows the ticket history (reverse ordered) in the agent interface.' => '', 'Shows the ticket priority options in the close ticket screen of the agent interface.' => '', 'Shows the ticket priority options in the move ticket screen of the agent interface.' => '', 'Shows the ticket priority options in the ticket bulk screen of the agent interface.' => '', 'Shows the ticket priority options in the ticket free text screen of the agent interface.' => '', 'Shows the ticket priority options in the ticket note screen of the agent interface.' => '', 'Shows the ticket priority options in the ticket owner screen of a zoomed ticket in the agent interface.' => '', 'Shows the ticket priority options in the ticket pending screen of a zoomed ticket in the agent interface.' => '', 'Shows the ticket priority options in the ticket priority screen of a zoomed ticket in the agent interface.' => '', 'Shows the ticket priority options in the ticket responsible screen of the agent interface.' => '', 'Shows the title fields in the close ticket screen of the agent interface.' => '', 'Shows the title fields in the ticket free text screen of the agent interface.' => '', 'Shows the title fields in the ticket note screen of the agent interface.' => '', 'Shows the title fields in the ticket owner screen of a zoomed ticket in the agent interface.' => '', 'Shows the title fields in the ticket pending screen of a zoomed ticket in the agent interface.' => '', 'Shows the title fields in the ticket priority screen of a zoomed ticket in the agent interface.' => '', 'Shows the title fields in the ticket responsible screen of the agent interface.' => '', 'Shows time in long format (days, hours, minutes), if set to "Yes"; or in short format (days, hours), if set to "No".' => '', 'Shows time use complete description (days, hours, minutes), if set to "Yes"; or just first letter (d, h, m), if set to "No".' => '', 'Skin' => '', 'Sorts the tickets (ascendingly or descendingly) when a single queue is selected in the queue view and after the tickets are sorted by priority. Values: 0 = ascending (oldest on top, default), 1 = descending (youngest on top). Use the QueueID for the key and 0 or 1 for value.' => '', 'Spam Assassin example setup. Ignores emails that are marked with SpamAssassin.' => '', 'Spam Assassin example setup. Moves marked mails to spam queue.' => '', 'Specifies if an agent should receive email notification of his own actions.' => '', 'Specifies the background color of the chart.' => '', 'Specifies the background color of the picture.' => '', 'Specifies the border color of the chart.' => '', 'Specifies the border color of the legend.' => '', 'Specifies the bottom margin of the chart.' => '', 'Specifies the different article types that will be used in the system.' => '', 'Specifies the different note types that will be used in the system.' => '', 'Specifies the directory to store the data in, if "FS" was selected for TicketStorageModule.' => '', 'Specifies the directory where SSL certificates are stored.' => '', 'Specifies the directory where private SSL certificates are stored.' => '', 'Specifies the email address that should be used by the application when sending notifications. The email address is used to build the complete display name for the notification master (i.e. "OTRS Notification Master" otrs@your.example.com). You can use the OTRS_CONFIG_FQDN variable as set in your configuation, or choose another email address. Notifications are messages such as en::Customer::QueueUpdate or en::Agent::Move.' => '', 'Specifies the left margin of the chart.' => '', 'Specifies the name that should be used by the application when sending notifications. The sender name is used to build the complete display name for the notification master (i.e. "OTRS Notification Master" otrs@your.example.com). Notifications are messages such as en::Customer::QueueUpdate or en::Agent::Move.' => '', 'Specifies the path of the file for the logo in the page header (gif|jpg|png, 700 x 100 pixel).' => '', 'Specifies the path of the file for the performance log.' => '', 'Specifies the path to the converter that allows the view of Microsoft Excel files, in the web interface.' => '', 'Specifies the path to the converter that allows the view of Microsoft Word files, in the web interface.' => '', 'Specifies the path to the converter that allows the view of PDF documents, in the web interface.' => '', 'Specifies the path to the converter that allows the view of XML files, in the web interface.' => '', 'Specifies the right margin of the chart.' => '', 'Specifies the text color of the chart (e. g. caption).' => '', 'Specifies the text color of the legend.' => '', 'Specifies the text that should appear in the log file to denote a CGI script entry.' => '', 'Specifies the top margin of the chart.' => '', 'Specifies user id of the postmaster data base.' => '', 'Standard available permissions for agents within the application. If more permissions are needed, they can be entered here. Permissions must be defined to be effective. Some other good permissions have also been provided built-in: note, close, pending, customer, freetext, move, compose, responsible, forward, and bounce. Make sure that "rw" is always the last registered permission.' => '', 'Start number for statistics counting. Every new stat increments this number.' => '', 'Starts a wildcard search of the active object after the link object mask is started.' => '', 'Statistics' => '', 'Status view' => '', 'Stores cookies after the browser has been closed.' => '', 'Strips empty lines on the ticket preview in the queue view.' => '', 'Textarea' => '', 'The "bin/PostMasterMailAccount.pl" will reconnect to POP3/POP3S/IMAP/IMAPS host after the specified count of messages.' => '', 'The agent skin\'s InternalName which should be used in the agent interface. Please check the available skins in Frontend::Agent::Skins.' => '', 'The customer skin\'s InternalName which should be used in the customer interface. Please check the available skins in Frontend::Customer::Skins.' => '', 'The divider between TicketHook and ticket number. E.g \': \'.' => '', 'The duration in minutes after emitting an event, in which the new escalation notify and start events are suppressed.' => '', 'The format of the subject. \'Left\' means \'[TicketHook#:12345] Some Subject\', \'Right\' means \'Some Subject [TicketHook#:12345]\', \'None\' means \'Some Subject\' and no ticket number. In the last case you should enable PostmasterFollowupSearchInRaw or PostmasterFollowUpSearchInReferences to recognize followups based on email headers and/or body.' => '', 'The headline shown in the customer interface.' => '', 'The identifier for a ticket, e.g. Ticket#, Call#, MyTicket#. The default is Ticket#.' => '', 'The logo shown in the header of the agent interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server.' => '', 'The logo shown in the header of the customer interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server.' => '', 'The logo shown on top of the login box of the agent interface. The URL to the image must be relative URL to the skin image directory.' => '', 'The text at the beginning of the subject in an email reply, e.g. RE, AW, or AS.' => '', 'The text at the beginning of the subject when an email is forwarded, e.g. FW, Fwd, or WG.' => '', 'This module and its PreRun() function will be executed, if defined, for every request. This module is useful to check some user options or to display news about new applications.' => '', 'This setting allows you to override the built-in country list with your own list of countries. This is particularly handy if you just want to use a small select group of countries.' => '', 'Ticket event module that triggers the escalation stop events.' => '', 'Ticket overview' => '', 'Tickets' => '', 'Time in seconds that gets added to the actual time if setting a pending-state (default: 86400 = 1 day).' => '', 'Toggles display of OTRS FeatureAddons list in PackageManager.' => '', 'Toolbar Item for a shortcut.' => '', 'Turns on the animations used in the GUI. If you have problems with these animations (e.g. performance issues), you can turn them off here.' => '', 'Turns on the remote ip address check. It should be set to "No" if the application is used, for example, via a proxy farm or a dialup connection, because the remote ip address is mostly different for the requests.' => '', 'Types' => '', 'Update Ticket "Seen" flag if every article got seen or a new Article got created.' => '', 'Update and extend your system with software packages.' => '', 'Updates the ticket escalation index after a ticket attribute got updated.' => '', 'Updates the ticket index accelerator.' => '', 'Uses Cc recipients in reply Cc list on compose an email answer in the ticket compose screen of the agent interface.' => '', 'Uses richtext for viewing and editing: articles, salutations, signatures, standard responses, auto responses and notifications.' => '', 'View performance benchmark results.' => '', 'View system log messages.' => '', 'Wear this frontend skin' => '', 'Webservice path separator.' => '', 'When tickets are merged, a note will be added automatically to the ticket which is no longer active. In this text area you can define this text (This text cannot be changed by the agent).' => '', 'When tickets are merged, the customer can be informed per email by setting the check box "Inform Sender". In this text area, you can define a pre-formatted text which can later be modified by the agents.' => '', 'Your language' => '', 'Your queue selection of your favorite queues. You also get notified about those queues via email if enabled.' => '您的最常用隊列，如果您的郵件設置激活，您將會得到該隊列的狀態通知.', # # OBSOLETE ENTRIES FOR REFERENCE, DO NOT TRANSLATE! # '%s Tickets affected! Do you really want to use this job?' => '%s Tickets 受到影響! 您確定要使用這個計劃任務?', '(Checks MX recordes of used email addresses by composing an answer. Don\'t use CheckMXRecord if your OTRS machine is behinde a dial-up line $!)' => '通過撰寫答案來檢查用過的電子郵件地址的MX記錄。您OTRS機器在撥號接入的低速網絡裡，請不要使用CheckMXRecord!', '(Email of the system admin)' => '(系統管理員郵件地址)', '(Full qualified domain name of your system)' => '(系統域名)', '(Logfile just needed for File-LogModule!)' => '(隻有激活 File-LogModule 時才需要 Logfile!)', '(Note: It depends on your installation how many dynamic objects you can use)' => '注：這取決於您的安裝多少動態對象可以使用', '(Note: Useful for big databases and low performance server)' => '注：適用於大型數據庫和低性能的服務器', '(The identify of the system. Each ticket number and each http session id starts with this number)' => '(系統標識符. Ticket 編號和 http 會話都以這個標識符開頭)', '(Used default language)' => '(使用缺省語言)', '(Used log backend)' => '使用日志后端', '(Used ticket number format)' => '(使用 Ticket 編號格式)', 'A article should have a title!' => '文章必須有標題!', 'A message must be spell checked!' => '消息必須經過拼寫檢查!', 'A message should have a To: recipient!' => '郵件必須有收件人!', 'A message should have a body!' => '郵件必須包含內容!', 'A message should have a subject!' => '郵件必須有標題!', 'A required field is:' => '必須的字段是', 'A response is default text to write faster answer (with default text) to customers.' => '為了快速回復，回復內容定義了每個回復中重復的內容.', 'A web calendar' => 'Web 日歷', 'A web file manager' => 'Web 文件管理器', 'A web mail client' => 'WebMail 客戶端', 'Absolut Period' => '絕對周期', 'Add Customer User' => '增加客人', 'Add System Address' => '增加系統郵件地址', 'Add User' => '增加人員', 'Add a new Agent.' => '增加一個新的人員', 'Add a new Customer Company.' => '增加客人到單位裡', 'Add a new Group.' => '增加一個新組', 'Add a new Priority.' => '增加一個新的優先權', 'Add a new Role.' => '新增一個角色', 'Add a new SLA.' => '新增一個服務級別協議(SLA).', 'Add a new Salutation.' => '增加一個新的稱呼語', 'Add a new Service.' => '新增一個服務', 'Add a new Signature.' => '新增一個簽名', 'Add a new State.' => '增加一個新的狀態', 'Add a new System Address.' => '增加一個新的系統郵件地址.', 'Add a new Type.' => '增加一個新的類型', 'Add a note to this ticket!' => '給 Ticket 增加注解!', 'Add note to ticket' => '增加注解到 Ticket', 'Added User "%s"' => '增加用戶 "%s".', 'Admin-Area' => '管理區域', 'Admin-Password' => '管理員密碼', 'Admin-User' => '管理員', 'Agent Mailbox' => '技術支持人員郵箱', 'Agent Preferences' => '個人設置', 'Agent based' => '基於技術支持代表的', 'Agent-Area' => '技術支持人員區', 'All Agent variables.' => '所有的技術人員變量', 'All Agents' => '所有技術支持人員', 'All Customer variables like defined in config option CustomerUser.' => '所有客戶變量可以在配置選項CustomerUser中定義', 'All customer tickets.' => '該客戶所有 Tickets 記錄.', 'All email addresses get excluded on replaying on composing and email.' => '所有被取消撰寫郵件功能的郵件地址', 'All incoming emails with this "Email" (To:) will be dispatched in the selected queue!' => '所有發送到該收件人的消息將被轉到所選擇的隊列', 'All messages' => '所有消息', 'All new tickets!' => '所有新的tickets', 'All tickets where the reminder date has reached!' => '所有已到提醒日期的Ticket', 'All tickets which are escalated!' => '所有升級的tickets', 'Allocate CustomerUser to service' => '指派客戶到服務', 'Allocate services to CustomerUser' => '分配服務給客戶', 'Answer' => '回復', 'Article filter settings' => 'Article 過濾設置', 'Attach' => '附件', 'Attribute' => '屬性', 'Auto Response From' => '自動回復來自', 'Auto Responses <-> Queue' => '自動回復 <-> 隊列', 'Bounce ticket' => '回退 Ticket ', 'Can not create link with %s!' => '不能為 %s 創建連接', 'Can not delete link with %s!' => '不能刪除 %s 的連接', 'Can\'t update password, invalid characters!' => '無法更新密碼，包含無效字符.', 'Can\'t update password, must be at least %s characters!' => '無法更新密碼，密碼長度至少%s位.', 'Can\'t update password, must contain 2 lower and 2 upper characters!' => '無法更新密碼，至少包含2個大寫字符和2個小寫字符.', 'Can\'t update password, needs at least 1 digit!' => '無法更新密碼，至少包含1位數字', 'Can\'t update password, needs at least 2 characters!' => '無法更新密碼，至少包含2個字母!', 'Can\'t update password, your new passwords do not match! Please try again!' => '密碼兩次不符，無法更新，請重新輸入', 'Category Tree' => '目錄樹', 'Cc: (%s) added database email!' => 'Cc: (%s) 增加數據庫郵件地址!', 'Change %s settings' => '修改 %s 設置', 'Change Times' => '改變時間', 'Change free text of ticket' => '修改 Ticket 額外信息', 'Change owner of ticket' => '修改 Ticket 所有者', 'Change priority of ticket' => '調整 Ticket 優先級', 'Change responsible of ticket' => '更改 Ticket 的負責人', 'Change the ticket customer!' => '修改 Ticket 所屬客戶!', 'Change the ticket owner!' => '修改 Ticket 所有者!', 'Change the ticket priority!' => '修改 Ticket 優先級', 'Change user <-> group settings' => '修改 用戶 <-> 組 設置', 'ChangeLog' => '改變記錄', 'Child-Object' => '子對象', 'Clear From' => '重置', 'Clear To' => '清空', 'Click here to report a bug!' => '點擊這裡報告一個 Bug!', 'Close Times' => '關閉時間', 'Close this ticket!' => '關閉該 Ticket!', 'Close ticket' => '關閉 Ticket', 'Close type' => '關閉類型', 'Close!' => '關閉!', 'Collapse View' => '折疊', 'Comment (internal)' => '注釋 (內部)', 'CompanyTickets' => '公司Tickets', 'Compose Answer' => '撰寫答復', 'Compose Email' => '撰寫 Email', 'Compose Follow up' => '撰寫跟蹤答復', 'Config Options' => '配置選項', 'Config options (e. g. )' => '配置選項 (例如: )', 'Contact customer' => '聯系客戶', 'Create Times' => '創建時間', 'Create new Phone Ticket' => '創建新的電話 Ticket', 'Create new database' => '創建新的數據庫', 'Create new groups to handle access permissions for different groups of agent (e. g. purchasing department, support department, sales department, ...).' => '創建新的組來控制不同的存取權限', 'CreateTicket' => '創建 Ticket', 'Customer Move Notify' => 'Ticket 移動客戶通知', 'Customer Owner Notify' => '客戶所有者通告', 'Customer State Notify' => 'Ticket 狀態客戶通知', 'Customer User' => '客戶用戶', 'Customer User Management' => '客戶用戶管理', 'Customer Users' => '客戶用戶', 'Customer Users <-> Groups' => '客戶用戶 <-> 組', 'Customer Users <-> Groups Management' => '客戶用戶 <-> 組 管理', 'Customer Users <-> Services' => '客戶帳號 <-> 服務管理', 'Customer Users <-> Services Management' => '客戶帳號 <-> 服務管理', 'Customer history' => '客戶歷史情況', 'Customer history search' => '客戶歷史搜索', 'Customer history search (e. g. "ID342425").' => '搜索客戶歷史 (例如： "ID342425").', 'Customer user will be needed to have a customer history and to login via customer panel.' => '客戶用戶必須有一個賬號從客戶登錄頁面登錄系統.', 'CustomerUser' => '客戶用戶', 'D' => '降序', 'DB Admin Password' => '數據系統管理員密碼', 'DB Admin User' => '數據庫管理員用戶名', 'DB Host' => '數據庫主機', 'DB Type' => '數據庫類型', 'DB connect host' => '數據連接主機', 'Days' => '天', 'Default' => '缺省', 'Default Charset' => '缺省字符集', 'Default Language' => '缺省語言', 'Delete old database' => '刪除舊數據庫', 'Delete this ticket!' => '刪除該 Ticket!', 'Detail' => '細節', 'Diff' => '比較', 'Discard all changes and return to the compose screen' => '放棄所有修改,回到撰寫頁面', 'Do dispatch or filter incoming emails based on email X-Headers! RegExp is also possible.' => '如果您想根據 X-Headers 內容來過濾，可以使用正規則表達式.', 'Do you really want to delete this Object?' => '您是否確認刪除該對象?', 'Do you really want to reinstall this package (all manual changes get lost)?' => '您是否准備好重新安裝這些軟件包 (所有手工設置將會不見)?', 'Don\'t forget to add a new response a queue!' => '不要忘記增加一個新的回復內容到隊列!', 'Don\'t forget to add a new user to groups and/or roles!' => '不要忘記增加一個用戶到組和角色!', 'Don\'t forget to add a new user to groups!' => '不要忘記增加新的用戶到組!', 'Don\'t work with UserID 1 (System account)! Create new users!' => '不要使用 UserID 1 (系統賬號)! 請創建一個新的用戶!', 'Download Settings' => '下載設置', 'Download all system config changes.' => '下載所有的系統配置變化.', 'Drop Database' => '刪除數據庫', 'Dynamic-Object' => '動態對象', 'Edit Article' => '編輯信件', 'Edit default services.' => '編輯默認服務', 'Email based' => '基於電郵的', 'Escalation - First Response Time' => '任務調升 - 首次回復的時間', 'Escalation - Solution Time' => '任務調升 - 解決的時間', 'Escalation - Update Time' => '任務調升 - 更新的時間', 'Escalation Times' => '升級時間', 'Escalation time' => '限時答復時間', 'Event is required!' => '需要事件', 'Expand View' => '展開', 'Explanation' => '解釋', 'Export Config' => '導出配置', 'FileManager' => '文件管理器', 'Filelist' => '文件清單', 'Filtername' => '過濾器名稱', 'Follow up' => '跟進', 'Follow up notification' => '跟蹤通知', 'For very complex stats it is possible to include a hardcoded file.' => '對於非常復雜的統計有可能包括一個硬編碼文件', 'Frontend' => '前端界面', 'Fulltext-Search in Article (e. g. "Mar*in" or "Baue*")' => '文章全文搜索 (例如: "Mar*in" 或者 "Baue*")', 'General Catalog' => '總目錄', 'Go' => '執行', 'Group Ro' => '隻讀權限的組', 'Group based' => '基於組的', 'Group selection' => '選擇組', 'Have a lot of fun!' => 'Have a lot of fun!', 'Here you can define the value series. You have the possibility to select one or two elements. Then you can select the attributes of elements. Each attribute will be shown as single value series. If you don\'t select any attribute all attributes of the element will be used if you generate a stat. As well a new attribute is added since the last configuration.' => '在這裡，您可以定義一系列的值。你有可能選擇一個或兩個因素。然后您可以選擇元素的屬性。每個屬性將顯示為單一的值。如果您不選擇任何屬性, 那麼當您生成一個統計的時候所有元素的屬性將被使用。並且一個新的屬性被更新到上次配置中', 'Here you can define the x-axis. You can select one element via the radio button. If you make no selection all attributes of the element will be used if you generate a stat. As well a new attribute is added since the last configuration.' => '在這裡，您可以定義x軸。您可以選擇的一個因素通過單選按鈕。如果你沒有選擇，所有元素的屬性將被使用當您生成一個統計的時候。並且一個新的屬性被更新到上次配置中', 'Here you can define the x-axis. You can select one element via the radio button. Then you you have to select two or more attributes of the element. If you make no selection all attributes of the element will be used if you generate a stat. As well a new attribute is added since the last configuration.' => '在這裡，您可以定義x軸。您可以選擇的一個因素通過單選按鈕。然后，你必須選擇該元素兩個或兩個以上的屬性。如果您不選擇任何屬性, 那麼當您生成一個統計的時候所有元素的屬性將被使用。並且一個新的屬性被更新到上次配置中', 'Here you can insert a description of the stat.' => '您可以插入統計的描述', 'Here you can select the dynamic object you want to use.' => '您可以選擇您需要使用的動態對象', 'If Secure Mode is not activated, activate it via SysConfig because your application is already running.' => '如果啟動模式沒有被啟動，請通過系統設置啟動它因為您的OTRS程序已經運行', 'If a new hardcoded file is available this attribute will be shown and you can select one.' => '如果一個新的硬編碼文件存在，可此屬性將顯示，您可以選擇其中一個', 'If a ticket is closed and the customer sends a follow up the ticket will be locked for the old owner.' => '如果 Ticket 已經處於關閉狀態，而客戶就發送了一個跟進 Ticket，那麼這個 Ticket 將會被直接加鎖，而所有者被定義為原來所有者', 'If a ticket will not be answered in this time, just only this ticket will be shown.' => '該隊列隻顯示規定時間內沒有被處理的 Ticket', 'If an agent locks a ticket and he/she will not send an answer within this time, the ticket will be unlock automatically. So the ticket is viewable for all other agents.' => '如果技術支持人員鎖定了 Ticket,但是在一定的時間內沒有回復，該 Ticket 將會被自動解鎖，而對所有的技術支持人員可視.', 'If nothing is selected, then there are no permissions in this group (tickets will not be available for the user).' => '如果不選擇，則該組沒有權限 (該組無法處理 Ticket)', 'If you need the sum of every column select yes.' => '如需要每列的總和選擇’yes’', 'If you need the sum of every row select yes' => '如需要每行的總和選擇 yes’', 'If you use RegExp, you also can use the matched value in () as [***] in \'Set\'.' => '如果您用RegExp，您也能使用匹配值in () as [***] in \'Set\'', 'Image' => '圖片', 'Important' => '重要', 'In this form you can select the basic specifications.' => '以這種形式，您可以選擇基本規范', 'Information about the Stat' => '關於統計的信息', 'Insert of the common specifications' => '插入共同規范', 'Is Job Valid' => '工作有效', 'Is Job Valid?' => '工作是否有效?', 'It\'s useful for ASP solutions.' => '這是一個有效的應用服務提供商(ASP)解決方案.', 'It\'s useful for a lot of users and groups.' => '當有大量的用戶和組的時候，角色非常適合.', 'Job-List' => '工作列表', 'Keyword' => '關鍵字', 'Keywords' => '關鍵字', 'Last update' => '最后更新於', 'Link this ticket to an other objects!' => '鏈接該 Ticket 到其他對象!', 'Link to Parent' => '合並到上一級', 'Linked as' => '已連接為', 'Load' => '加載', 'Load Settings' => '加載設置', 'Lock it to work on it!' => '鎖定並開始工作 !', 'Logfile' => '日志文件', 'Logfile too large, you need to reset it!' => '日志文件過大, 你需要重置它', 'Login failed! Your username or password was entered incorrectly.' => '登錄失敗，您的用戶名或密碼不正確.', 'Mail Management' => '郵件相關設置', 'Mailbox' => '郵箱', 'Match' => '匹配', 'Merge this ticket!' => '合並該 Ticket!', 'Message for new Owner' => '給所有者的消息', 'Message sent to' => '消息發送給', 'Misc' => '綜合', 'Modified' => '修改於', 'Move notification' => '移動通知', 'Multiple selection of the output format.' => '輸出格式的多種選擇', 'My Queue' => '我的隊列', 'MyTickets' => '我的 Tickets', 'Name is required!' => '需要名稱!', 'New Agent' => '新技術支持人員', 'New Customer' => '新客戶', 'New Group' => '新組', 'New Group Ro' => '新的隻讀權限的組', 'New Priority' => '新優先級', 'New SLA' => '新的服務級別協議(SLA)', 'New Service' => '新的服務級別', 'New State' => '新狀態', 'New Ticket Lock' => '新 Ticket 鎖', 'New TicketFreeFields' => '新的 Ticket 自由區域', 'New Title' => '新的標題', 'New Type' => '新的類型', 'New account created. Sent Login-Account to %s.' => '新的帳號已創建, 並寄送通知給 %s.', 'New messages' => '新消息', 'New password again' => '重復新密碼', 'Next Week' => '下周', 'No * possible!' => '不可使用通配符 "*" !', 'No Packages for requested Framework in this Online Repository, but Packages for other Frameworks!' => '在線資源中沒有軟件包對應需要的框架，但有其他的框架所需軟件包', 'No Packages or no new Packages in selected Online Repository!' => '在所選的在線資源中，沒有現存或新的軟件包', 'No Permission' => '無權限', 'No means, send agent and customer notifications on changes.' => '當有改變時不發送通知給技術人員或客戶.', 'No time settings.' => '無時間約束.', 'Note Text' => '注解', 'Notification (Event)' => '通知（事件）', 'Notifications' => '系統通知', 'OTRS DB Name' => '數據庫名稱', 'OTRS DB Password' => 'OTRS 用戶密碼', 'OTRS DB User' => 'OTRS 數據庫用戶名', 'OTRS DB connect host' => 'OTRS 數據庫主機', 'OTRS sends an notification email to the customer if the ticket is moved.' => '如果 Ticket 被移動，系統將會發送一個通知郵件給客戶', 'OTRS sends an notification email to the customer if the ticket owner has changed.' => '如果 Ticket 所有者改變，系統將會發送通知郵件給客戶.', 'OTRS sends an notification email to the customer if the ticket state has changed.' => '如果 Ticket 狀態改變，系統將會發送通知郵件給客戶', 'Object already linked as %s.' => '對象已連接到 %s.', 'Of couse this feature will take some system performance it self!' => '當然, 該功能會佔用一定的系統資源, 加重系統的負擔!', 'Open Tickets' => '開放 Tickets', 'Options of the current customer user data (e. g. )' => '當前客戶用戶信息 (例如: )', 'Options of the current customer user data (e. g. ).' => '當前客戶信息的可選項 (e. g. )', 'Options of the current user who requested this action (e. g. )' => '動作請求者信息 (例如: )', 'Options of the ticket data (e. g. , , , )' => '可用的有關 Ticket 信息 (例如: , , , )', 'Other Options' => '其他選項', 'Out Of Office' => '不在辦公室', 'POP3 Account Management' => 'POP3 帳戶管理', 'Package' => '軟件包', 'Package not correctly deployed! You should reinstall the Package again!' => '軟件包展開不正常! 您需要再一次重新安裝這個軟件包', 'Param 1' => '參數 1', 'Param 2' => '參數 2', 'Param 3' => '參數 3', 'Param 4' => '參數 4', 'Param 5' => '參數 5', 'Param 6' => '參數 6', 'Parent-Object' => '父對象', 'Password is already in use! Please use an other password!' => '該密碼被使用，請使用其他密碼!', 'Password is already used! Please use an other password!' => '該密碼被使用，請使用其他密碼!', 'Passwords doesn\'t match! Please try it again!' => '密碼不符，請重試!', 'Pending Times' => '待定時間', 'Pending messages' => '消息轉入等待狀態', 'Pending type' => '待處理類型', 'Permission settings. You can select one or more groups to make the configurated stat visible for different agents.' => '權限設置。您可以選擇一個或多個團體，不同的技術支持代表都可看見該配置的統計', 'Permissions to change the ticket owner in this group/queue.' => '在該組/隊列中修改 Tickets 所有者的權限.', 'PhoneView' => '電話視圖', 'Please contact your admin' => '請聯系系統管理員', 'PostMaster Filter' => '郵件內容過濾', 'PostMaster Mail Account' => '郵件帳號管理', 'Print this ticket!' => '打印 Ticket !', 'Prio' => '優先級', 'Problem' => '問題', 'Queue <-> Auto Responses Management' => '隊列 <-> 自動回復管理', 'Queue ID' => '隊列編號', 'Queue Management' => '隊列管理', 'QuickSearch' => '快速搜索', 'Realname' => '真實姓名', 'Rebuild' => '重新構建', 'Recipients' => '收件人', 'Reminder' => '提醒', 'Reminder messages' => '消息提醒', 'Required Field' => '必填字段', 'Response Management' => '回復內容管理', 'Responses <-> Attachments Management' => '回復 <-> 附件管理', 'Responses <-> Queue' => '回復 <-> 隊列', 'Responses <-> Queue Management' => '回復 <-> 隊列管理', 'Return to the compose screen' => '回到撰寫頁面', 'Role' => '角色', 'Roles <-> Groups Management' => '角色 <-> 組管理', 'Roles <-> Users' => '角色 <-> 用戶', 'Roles <-> Users Management' => '角色 <-> 用戶管理', 'Save Job as?' => '保存工作為?', 'Save Search-Profile as Template?' => '將搜索條件保存為模板', 'Schedule' => '安排', 'Search Result' => '搜索結果', 'Search for' => '搜索', 'Secure Mode need to be enabled!' => '安全模式需要啟動', 'Select Box' => '選擇方框', 'Select Box Result' => '查詢結果', 'Select Source (for add)' => '選擇數據源(增加功能使用)', 'Select the element, which will be used at the X-axis' => '選擇將用在x軸的元素', 'Select the restrictions to characterise the stat' => '選擇限制參數，使統計特征化', 'Select the role:user relations.' => '選擇 角色:用戶 關聯.', 'Select the user:group permissions.' => '選擇 用戶:組 權限.', 'Select your QueueView refresh time.' => '隊列視圖刷新時間.', 'Select your default spelling dictionary.' => '缺省拼寫檢查字典.', 'Select your frontend Charset.' => '界面字符集.', 'Select your frontend QueueView.' => '隊列視圖.', 'Select your frontend language.' => '界面語言', 'Select your out of office time.' => '選擇你不在辦公室的時間', 'Select your screen after creating a new ticket.' => '選擇您創建新 Ticket 后，所顯示的視圖.', 'Selection needed' => '選擇需要', 'Send Notification' => '發送通知', 'Send me a notification of an watched ticket like an owner of an ticket.' => '對我所關注的ticket，像該ticket的擁有人一樣，給我也發一份通知', 'Send no notifications' => '不發送通知', 'Sent new password to: %s' => '發送新的密碼到: %s', 'Sent password token to: %s' => '發送密碼到: %s', 'Sessions' => '會話', 'Set customer user and customer id of a ticket' => '設置 Ticket 所屬客戶用戶', 'Set this ticket to pending!' => '將該 Ticket 轉入等待狀態', 'Show' => '顯示', 'Shows the ticket history!' => '顯示 Ticket 歷史狀況!', 'Site' => '站點', 'Solution' => '解決方案', 'Sort by' => '排序', 'Source' => '數據源', 'Spell Check' => '拼寫檢查', 'Split' => '分解', 'State Type' => '狀態類型', 'Static-File' => '靜態文件', 'Stats-Area' => '統計區', 'Sub-Queue of' => '子隊列', 'Sub-Service of' => '子服務隸屬於', 'Subscribe' => '訂�', 'Symptom' => '症狀', 'System History' => '系統歷史', 'System State Management' => '系統狀態管理', 'Systemaddress' => '系統郵件地址', 'Take care that you also updated the default states in you Kernel/Config.pm!' => '您同時更新了 Kernel/Config.pm 中的缺省狀態!', 'The message being composed has been closed. Exiting.' => '進行消息撰寫的窗口已經被關閉,退出.', 'This account exists.' => '這個帳戶已存在', 'This is useful if you want that no one can get the result of the stat or the stat isn\'t ready configurated.' => '這是非常有用的，如果你不想讓人得到統計的結果或統計結果並不完整', 'This values are read only.' => '該數據隻讀.', 'This values are required.' => '該條目必須填寫.', 'This window must be called from compose window' => '該窗口必須由撰寫窗口調用', 'Ticket Lock' => 'Ticket 鎖狀態', 'Ticket Number Generator' => 'Ticket 編號生成器', 'Ticket Search' => 'Ticket 搜索', 'Ticket Status View' => 'Ticket 狀態視圖', 'Ticket Type is required!' => 'Ticket 的類型是必須的!', 'Ticket escalation!' => 'Ticket 限時處理!', 'Ticket locked!' => 'Ticket 被鎖定!', 'Ticket owner options (e. g. )' => '可用的 Ticket 歸屬人信息 (例如: )', 'Ticket owner options (e. g. )' => 'Ticket 所有者選項 (例如: )', 'Ticket owner options (e. g. ).' => 'Ticket擁有者的可選項 e. g. ).', 'Ticket responsible options (e. g. ).' => 'Ticket責任選項 (e. g. ).', 'Ticket selected for bulk action!' => '被選中進行批量操作的 Tickets', 'Ticket unlock!' => '解鎖 Ticket!', 'Ticket-Area' => 'Ticket區', 'TicketFreeFields' => 'Ticket 自由區域', 'TicketFreeText' => 'Ticket 額外信息', 'TicketZoom' => 'Ticket 展開', 'Tickets available' => '可用 Ticket', 'Tickets shown' => '顯示 Ticket', 'Tickets which need to be answered!' => '需要回答的 Ticket', 'Timeover' => '結束', 'Times' => '時間', 'Title of the stat.' => '統計的標題', 'To: (%s) replaced with database email!' => 'To: (%s) 被數據庫郵件地址所替代', 'Top of Page' => '頁面頂端', 'Total hits' => '點擊數', 'U' => '升序', 'Unable to parse Online Repository index document!' => '不能分列在線資源索引文檔', 'Uniq' => '單一', 'Unlock Tickets' => '解鎖 Tickets', 'Unlock to give it back to the queue!' => '解鎖並送回隊列!', 'Unsubscribe' => '退訂', 'Use utf-8 it your database supports it!' => '如果您的數據庫支持，使用UTF-8字符編碼!', 'Useable options' => '可用宏變量', 'User Management' => '人員管理', 'User will be needed to handle tickets.' => '需要用戶來處理 Tickets.', 'Users' => '用戶', 'Users <-> Groups' => '用戶 <-> 組', 'Users <-> Groups Management' => '用戶 <-> 組管理', 'Warning! This tickets will be removed from the database! This tickets are lost!' => '警告! 該 Ticket 將會從數據庫刪除，無法恢復!', 'Watch notification' => '關注通知', 'Web-Installer' => 'WEB 安裝向導', 'WebMail' => 'WebMail', 'With an invalid stat it isn\'t feasible to generate a stat.' => '用無效的統計不可生成統計', 'With the input and select fields you can configurate the stat at your needs. Which elements of a stat you can edit depends on your stats administrator who configurated the stat.' => '通過輸入和選擇字段，您可以按您的需求來配置統計。您可以修改編輯那些統計要素由您的統計資料管理員來設置。', 'Yes means, send no agent and customer notifications on changes.' => '當有改變時不發送通知給技術人員或客戶.', 'Yes, save it with name' => '是, 保存為名稱', 'You got new message!' => '您有新消息!', 'You have to select two or more attributes from the select field!' => '你必須從所選字段中選擇兩個或兩個以上的屬性', 'You need a email address (e. g. customer@example.com) in To:!' => '收件人信息必須是郵件地址(例如：customer@example.com)', 'You need min. one selected Ticket!' => '您至少需要選擇一個 Ticket!', 'You need to account time!' => '您需要記錄時間', 'You need to activate %s first to use it!' => '%s 在使用之前請先激活!', 'Your email address is new' => '您的郵件地址是新的', 'Your email with ticket number "" is bounced to "". Contact this address for further information.' => '您的郵件 編號: "" 回退到 "" . 請聯系以下地址獲取詳細信息.', 'Your own Ticket' => '您自己的 Ticket', 'customer realname' => '客戶真實姓名', 'down' => '下', 'false' => '假', 'for agent firstname' => '技術支持人員 名', 'for agent lastname' => '技術支持人員 名', 'for agent login' => '技術支持人員 登錄名', 'for agent user id' => '技術支持人員 用戶名', 'kill all sessions' => '中止所有會話', 'kill session' => '終止會話', 'maximal period form' => '最大周期表', 'modified' => '修改於', 'new ticket' => '新建 Ticket', 'next step' => '下一步', 'not rated' => '不予評級', 'send' => '發送', 'sort downward' => '逆序排序', 'sort upward' => '正序排序', 'to get the first 20 character of the subject' => '郵件標題前20個字符', 'to get the first 5 lines of the email' => '郵件正文前5行', 'to get the from line of the email' => '郵件來自', 'to get the realname of the sender (if given)' => '郵件發送人的真實姓名 (如果存在)', 'up' => '上', 'utf8' => 'UTF-8', }; # $$STOP$$ return; } 1;